LEA NURSURIA SARIZA BINTI SAZARI
CUSTOMER SERVICES (EXEC)
KLANG
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Swift Haulage Berhad
Pulau Indah
2022.06 - Current
- Liaise with around 10 customer/ forwarding on container movement.
- Pre planning the request for delivery on the required date (more than 10 TEUS)
- Team up with 2 branches planner (Westport & Ayer Keroh) for delivery and collection movement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Manage for credit note and debit note to customer and liaise with billing/ account team on the charges.
- Provide report on customer detention free days
- Checking on opening and closing of booking by customer to ensure no overclosing or shutout unit to port.
- Developed working relationships with internal and external customers on unit movement request and required.
- Described system and service details to customers to provide information on benefits and advantages.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Junior Data Management Associate
DHL Asia Pacific Shared Services Sdn
Petaling
2021.01 - 2022.06
- Responsible for worldwide import shipment for Germany (80+ custom clearance a day in given hour)
- Responsible for SVC's outbound data entry needs
- Ensure that the client’s data is fulfilled with authority requirement before entry the German Customs
- Provide live time process for the shipment to the client updates
- Contributing to new ideas for work efficiently in the classification of shipment process
- Provide the hourly report on every hour to supervisors and agents
- Ensure the work complete in meticulous required process.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
Environmental Officer
Kitacon Sdn Bhd
Subang
2020.09 - 2021.01
- Project: Terrace House construction under main contractor, client Sime Darby Property (180 units)
- Conducting and analysis environmental issues and improvement during the progress
- Involved in toolbox meeting and new workers training induction
- Involved in client meeting and internal audit meeting with site team
- Maintaining and implementing Environment Management Plan (EMP) and
- Erosion sediment control plan on site
- Involved in submitting EHS report of progress monthly and every 2 weeks with safety team
- Undergoes external environmental audit without NCR.
- Analyzed individual business needs to determine methods of environmentally-friendly and cost-effective waste reduction, recycling and disposal.
- Met with environmental agencies to discuss compliance and sustainability initiatives.
- Highlighted company achievements in waste diversion in detailed monthly reports.
- Inspected sanitary conditions at workers facilities.
- Determined chemical composition and nature of land pollutants by analyzing and collecting soil.
- Monitored emission control devices for proper operation and compliance with state and federal regulations.
- Collected water samples from discharge point to send for lab test and ensure not more than the requirments.
Education
Environmental Health And Safety
Universiti Technology Mara
Puncak Alam 2016.02 - 2020.12
Skills
Knowledge in accident investigation (HIRARC) Hazard Identification, Risk Assessment
Emergency Response and First Aid
A team and individual list personGrowth mindsetAdaptability to update and changesOpenness to feedbackPresentation skills
Relationship building
Recordkeeping strengths
Training development aptitude
Public speaking and communication
Accomplishments
- Environment Health & Safety (2016 – 2020)
- CGPA: 3.19
- Dean’s list for semester 5 & 8
- Involved in Course’s Association (Environment health Student’s Association,
- EHSAn) as a Exco of Leadership & Student Development 2016/2017
- As a program director and secretary for EHSAn Mini Orientation 2017 and
- EHSAn Mini Orientation 2019
- Athlete in Women’s Tennis for Karnival Sukan Mahasiswa (KARiSMA) UiTM2017
Certification
UNESCAP Certificate in MTO Freighting
Timeline
UNESCAP Certificate in MTO Freighting
2022-09
Customer Service Executive
Swift Haulage Berhad
2022.06 - Current
Junior Data Management Associate
DHL Asia Pacific Shared Services Sdn
2021.01 - 2022.06
Environmental Officer
Kitacon Sdn Bhd
2020.09 - 2021.01
Environmental Health And Safety
Universiti Technology Mara
2016.02 - 2020.12