LEAN ZI JING
Taiping, Perak
Summary
Experienced in managing center operations for smooth workflow and optimal efficiency. Strong communication and adaptability skills enable flexible problem-solving. Proactively asking pertinent questions to avoid hasty decision-making. Known for friendly and cheerful personality, swiftly adapting to new environments.
Overview
6
6
years of professional experience
Work History
Shadow Center Manager
Harmonis
09.2022 - 07.2024
- Assisted the Center Manager in daily operations, ensuring the teaching quality of tutors and the learning attitudes of students, as well as managing course materials and communications with parents and students
- Organized multiple learning camps, implementing diverse course content to enhance students' interest in learning and teamwork skills, focusing on emotional awareness and financial literacy, with participation exceeding 70 students
- Contributed to the layout of kindergarten textbooks, designing interactive course content tailored to children's learning characteristics to improve teaching effectiveness
- Designed and administered exams to assess students' understanding and mastery of the material
Intern
We Go
10.2021 - 12.2021
- Responsible for formatting, designing, and writing content for the WeChat official account, as well as processing backend data
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
Intern
Hua Lian High School
07.2021 - 08.2021
- Responsible for writing press releases and creating content for the school's Facebook page
- Responsible for designing recruitment posters and National Day posters
- Worked closely with the admissions team to gather feedback and make revisions, ensuring the final design effectively represented the school's brand and enrollment information.
- Poster was shared on social media, and it received good feedback.
Retail Shop Assistant
Drum
05.2018 - 07.2018
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Contributed to a positive team atmosphere through effective communication and support of fellow associates.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
Education
Bachelor's Degree - Chinese Language and Literature
Zhe Jiang University
06.2022
High School -
Hua Lian High School
Taiping, Perak, Malaysia11-2017
Skills
- Daily Reporting
- Customer Service
- Patience and Empathy
- Time management skills
- Decision-Making
- Staff Management
- Schedule Coordination
- Events Coordination
- Written and verbal communication
Languages
Chinese (Mandarin)
Native language
English
Intermediate
B1
Malay
Intermediate
B1
Chinese (Cantonese)
Intermediate
B1
Hokkien
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shadow Center Manager
Harmonis
09.2022 - 07.2024
Intern
We Go
10.2021 - 12.2021
Intern
Hua Lian High School
07.2021 - 08.2021
Retail Shop Assistant
Drum
05.2018 - 07.2018
Bachelor's Degree - Chinese Language and Literature
Zhe Jiang University
High School -
Hua Lian High School
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