Lawrence Khoo Teng Xiang

• Conducted over 600 interviews determining clients eligibility under the United States resettlement programme.
• Designed and conducted 2 research projects analysing process efficiency, delivering valuable resources for departmental use
• Facilitated 15 presentations, organized 6 departmental projects and coordinated 2 company projects on refugee resettlement processes
• Conducting case management services and quality assurance of data of clients cases
• Helped clients navigate our services system and access needed resources.

Achievements

• Spearheaded in the development and implementation of 2 new CRM based projects in enhancing and streamlining case management processes.

• Led several teams to achieve fundraising objectives while personally achieving over 350 sustainable donors.
• Provided training and mentored new hires in fundraising activities
• Set performance goals, monitored progress and provided feedback to teams to develop personal growth.
• Engaged with the public to publicize clients' mission and programmes.
• Analyzed fundraising data to identify trends and develop strategies for improvement.

Achievements

• Received 2 promotions and was promoted to Team leader within a year, for exceeding sales targets and demonstrating leadership capabilities.
• Achieve the highest international donors at the time

• Coordinated nuclear disarmament and international security projects during United Nation conferences.
• Conducted interviews with political officials to lobby for ban of nuclear weapons.
• Wrote reports on global humanitarian issues reported by governments in the United Nations Security Council.
• Collaborated with NGO coalitions to promote awareness on international peace, youth mobilization and peace education.

• Designed, managed and supervised environmental protection projects for the campus community
• Conducted a petition project by successfully collecting 300 signatures from college youths
• Conducted outreach activities to engage local stakeholders in programs.

• Assisted in coordinating events on raising awareness of international human rights abuses.
• Assisted with research projects by transcribing and recording testimonies from wartime survivors'.
• Reviewed transcribed material for accuracy and compliance
• Wrote academic research papers on international rights abuses.

• Coordinated professional training programs for companies nationwide.
• Provided assistance and support to professional trainers during training programs.
• Managed office administrative duties, budgeting and contacting potential clients.
• Kept training plans on schedule by managing deadlines and adjusting workflows.