Laveenya Sangapillai
Customer Service Executive
Shah Alam,10
Summary
I am a detail-oriented, highly motivated, and experienced individual looking for a seeking and rewarding role in a dynamic professional atmosphere where I can utilize my abilities, learn, grow, and contribute to the company's success. I am enthusiastic to add my knowledge and expertise to this company.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Executive
TNGD EWallet
08.2022 - Current
- Responding to customer inquiries via phone and email.
- Providing excellent customer services and resolving customer issues and complaints.
- Managing and updating customer accounts and information
- Assisting customers with products or service-related questions and providing appropriate solutions.
- Maintaining a positive and professional demeanour or in all customer interactions.
- Compiling, verifying the accuracy and sorting information to prepare source data for computer entry.
- Understand the different types of services and products offered.
- Provide and communicate information on new product and services.
- Facilitate customers calls and resolve customer issues
- Process customer request and ensure communication to relevant parties.
INTERNSHIP
ASPEN GATEWAY SDN BHD
09.2021 - 03.2022
- Format laptop
- Install and setup Microsoft office
- Sales and marketing
- Troubleshoot computer and laptops
- Assisting with computer network security by scanning vulnerabilities and viruses.
- Providing technical support for computer hardware and software issues.
Education
Sijil Pelajaran Malaysia (SPM)
SMK SEKSYEN24(1)DIPLOMA IN INFORMATION TECHNOLOGY (NETWORK)
POLITEKNIK BALIK PULAU Skills
Leadership and teamwork
Fast learning
Good communication and interpersonal skills
Leadership and teamwork
REFERENCE
Ms. Mogana Senior Team Leader
Daythree Business Services Sdn Bhd
moganabalakrishnan@daythree.com.my
0149301826
Timeline
Customer Service Executive
TNGD EWallet
08.2022 - Current
INTERNSHIP
ASPEN GATEWAY SDN BHD
09.2021 - 03.2022
Sijil Pelajaran Malaysia (SPM)
DIPLOMA IN INFORMATION TECHNOLOGY (NETWORK)
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