Laveenraj Raveechandran
Outlet Manager
Jasin,04
The successful warrior is the average man, with laser-like focus.
Bruce Lee
Summary
F&B professional with proven track record in managing high-performing teams and driving operational excellence. Skilled in menu development, cost control, and customer service, ensuring top-tier dining experiences. Known for adaptability, effective communication, and results-focused approach that boosts team morale and achieves business goals.
Overview
14
14
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Outlet Manager
Ayu Awana by Zouk-Genting Highlands
03.2024 - Current
- Ensured all venues opened and closed on time, maintaining high operational standards and readiness for business
- Coordinated communication between front and back-of-house teams for smooth operations
- Monitored and upheld cleanliness, safety, and hygiene across all areas, including kitchen, bar, and dining spaces
- Conducted detailed profit and loss analysis to optimize operational costs and increase profitability
- Planned and managed annual budgets for outlets, ensuring financial goals were met
- Kept detailed records of daily, weekly, and monthly costs and revenues to track financial performance
- Demonstrated strong understanding and application of food safety standards, ensuring compliance with industry regulations
- Maintained hygiene protocols and conducted regular checks to uphold food quality and safety
- Organized diverse events, including weddings, corporate functions, product launches, and annual dinners
- Developed and executed marketing activities such as promotional events and discount schemes to drive revenue growth
- Recruited, trained, and motivated staff to excel in their roles while maintaining high standards of service
- Prepared shift schedules, processed payroll, and implemented effective onboarding processes for new employees
- Conducted ongoing training programs and addressed performance issues to ensure staff productivity and efficiency
- Met and greeted guests, managed reservations, and provided expert advice on menu and wine selections
- Gathered and analyzed customer feedback to implement menu enhancements and improve the overall guest experience
- Collaborated with the head chef to plan and coordinate menus, incorporating customer preferences and trends
- Designed and improved beverage menus to align with market demands and enhance guest satisfaction
Restaurant Manager
Luuma Dining & Bar-Kuala Lumpur
12.2022 - 03.2024
- Coordinate various kind of events such as wedding, corporate, product launching, birthdays, annual dinner and networking
- Organise marketing activities, such as promotional events and discount schemes
- Coordinate the operation of the restaurant ensuring that kitchen, bar and waiting staff are working as a team
- Recruit, train, manage and motivate staff
- Respond to customer queries and complaints
- Meet and greet customers, organise table reservations and offer advice about menu and wine choices
- Check stock levels, order supplies and prepare cash drawers and petty cash
- Plan and coordinate menus, working closely with the head chef
- Create beverage menu and improvise
- Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue
- Process payroll for all restaurant staff
- Keeping diners satisfied and happy with excellent customer service
Manager In Training
La Bodega-Kuala Lumpur
01.2018 - 06.2018
- Ensure all venues open on time and that they are ready for business
- Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue
- Keep staff busy and productive at all times
- Ensure staff meet the standards of the bars, addressing and correcting bad practice where need be
- Maintain back of house and cellars to a high standard
- Liaise on shift with Head Chef to resolve problems and ensure great service
- Complete daily paperwork to ensure the safe running of the venues, and for those standards to be monitored and maintained throughout the shift
- Pre-empt and actively responding to problems that arise and keeping management up to date
- Ensure all venues close on time, end of day jobs completed to a high standard, staff are signed off promptly, all back and front of house areas checked and secured and that venues are in excellent order for the next days service
- To actively maintain all areas within your remit, i.e
- Toilets, Atrium, smoking area
- To clean and maintain all equipment and notify management of any issues
- Assist in cash handling procedures as required
- Feedback on your shift to the managers and supervisor taking over
- Attend all staff meetings
Assistant Manager
River Quay Dining & Lounge-Melaka
12.2014 - 02.2017
- Research new wholesale food & beverage suppliers and negotiate prices
- Calculate future needs in kitchenware and equipment and place orders, as needed
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenues
- Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests' feedback and recommend improvements to our menus
F&B Supervisor
Hatten Hotel Melaka
Melaka, Melaka
02.2013 - 02.2014
Waiter
Movida
Melaka, Melaka
01.2011 - 01.2013
Education
Foundation In Mechanical Engineering - Engineering
STPM -
SPM -
Skills
Operational Excellence
Strategic Planning
Financial Management
Food Safety
Compliance
Recruitment
Menu development
Team management
Inventory control and record keeping
Shift management
Staff scheduling
Complaint resolution
Passion for customer satisfaction
Point of sale (POS) system operation
Organization and prioritization
Food service background
Performance improvement
Business operations expertise
Recipes and menu planning
Promotions planning
Restaurant operations management
Labor and food cost control
Purchasing and cost control
Menu pricing
Cost controls
Sales promotion
Staff management
Operations management
Customer engagement
Certification
Understanding Food Safety Training
Personal Information
Date of Birth: 11/27/93
Marital Status : Single
Race : Indian
Willing To Relocate: Anywhere
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Outlet Manager - Ayu Awana by Zouk-Genting Highlands
03.2024 - Current
Restaurant Manager - Luuma Dining & Bar-Kuala Lumpur
12.2022 - 03.2024
Manager In Training - La Bodega-Kuala Lumpur
01.2018 - 06.2018
Assistant Manager - River Quay Dining & Lounge-Melaka
12.2014 - 02.2017
F&B Supervisor - Hatten Hotel Melaka
02.2013 - 02.2014
Waiter - Movida
01.2011 - 01.2013
MULTIMEDIA UNIVERSITY - Foundation In Mechanical Engineering, Engineering
Maktab Sultan Ismail - STPM,
SMK SULTAN ISMAIL - SPM,