Lavaanya Lalethaa
Account Operations Manager
Summary
Take charge Account Operations Manager with 10 years of experience with account management and relationship-building to achieve optimal success. Plans, coordinates and directs support service delivery to meet expense, revenue and profit goals. Consistently achieves measurable results in account-specific financials, client satisfaction and employee development and retention.
Overview
14
14
years of professional experience
Work History
Account Operations Manager
UCT
09.2022 - Current
- Managed 5 high-profile accounts generating >50% of site revenue (above $25M/Qtr), ensuring seamless delivery of services and maintaining strong client relationships.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Elevated understanding of client and industry to assist sales staff in identifying new business opportunities.
- Improved operational efficiency by automating manual processes, saving time and streamlining workflows within the department.
- Managed a team of 5 Program Managers reporting under my organization individually managing different products/accounts under my charter.
- Streamlined account operations by implementing efficient processes and workflow improvements.
- · Provided mentorship and guidance to junior staff members in their career development while fostering a positive work environment.
Business Unit Program Manager
Jabil
03.2021 - 09.2022
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
APAC Regional Project Manager
Teleperformance
08.2019 - 09.2020
- Championed change management initiatives, promoting a culture of adaptability within the project team.
- Cultivated strong relationships with stakeholders, resulting in increased collaboration and project success.
- Implemented performance tracking systems to monitor progress and drive accountability among team members.
- Led regional expansion initiatives, overseeing successful integration of new business units into existing operations.
- Collaborated with sales teams to identify potential opportunities for new projects or expansions in existing markets.
- Developed comprehensive project plans that clearly outlined objectives, timelines, and milestones for all team members.
Program Manager
Western Digital
12.2017 - 07.2019
- Managed cross-functional NPI teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Established goals and milestones as per the desired results to be generated by the project stakeholders.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Sr Program Management Administrator
Flex
03.2016 - 12.2017
- Established goals and milestones as per the desired results to be generated by the project/BU.
- Participated as part of the Kaizen team to improve, simplify and enhance existing business processes.
- Collaborated with the NPI team on Nike and Cisco products transition from NPI to Sustaining Mass Production mode.
- Managed Cisco Customer Delivery Commit processes (MRP, SCR, B2B) + Business Transfer Plan for overall BUs on site.
- Managed Insieme/Fretta business claims control, revenue reporting.
- Took charge of Insieme/Fretta Business and Product Transfer Project.
Global Sales Ops Analyst
Dell
02.2011 - 03.2016
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Managed the sales quota planning for South Asia for Core Sales and Overlay organization.
- Responsible on weekly, monthly and quarterly quota planning reports as well as case study analysis.
- Regularly review quota forecasts and outlooks with BMS team, BU heads and Sales Leads.
- In charge of doing the annual, semi-annual and quarterly forecast for Core Sales ESG business in SA region
- Got trained and certified on Dell Brand, Product, SMaC and ACL.
- Won the D&I and Spot Award and accelerated achievement 6 weeks in a row during team performance drive competition.
Shipment Coordinator
SMART Modular
06.2010 - 12.2010
- Collaborated with carriers and internal stakeholders to ensure optimal routing options were utilized for timely deliveries at reduced costs.
- Initiated process improvements that led to reduced errors in order fulfillment while also ensuring better quality control measures were employed.
- Increased customer satisfaction by overseeing accurate order fulfillment and providing regular status updates on shipments.
- Developed customized reports to track key performance metrics for ongoing improvement in shipment efficiency.
- Monitored abnormalities within shipment of parts from hub to customer.
- Reduced order processing time by optimizing workflows and improving overall team efficiency.
Education
Bachelor of Arts - General Management
AEU
Malaysia 04.2001 -
Skills
Staff Training and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Operations Manager
UCT
09.2022 - Current
Business Unit Program Manager
Jabil
03.2021 - 09.2022
APAC Regional Project Manager
Teleperformance
08.2019 - 09.2020
Program Manager
Western Digital
12.2017 - 07.2019
Sr Program Management Administrator
Flex
03.2016 - 12.2017
Global Sales Ops Analyst
Dell
02.2011 - 03.2016
Shipment Coordinator
SMART Modular
06.2010 - 12.2010
Bachelor of Arts - General Management
AEU
04.2001 -
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