Lavaanya Lalethaa
Account Operations Manager
Summary
Take charge Account Operations Manager with 10 years of experience with account management and relationship-building to achieve optimal success. Plans, coordinates and directs support service delivery to meet expense, revenue and profit goals. Consistently achieves measurable results in account-specific financials, client satisfaction and employee development and retention.
Overview
14
14
years of professional experience
Work History
Account Operations Manager
UCT
09.2022 - Current
- Managed 5 high-profile accounts generating >50% of site revenue (above $25M/Qtr), ensuring seamless delivery of services and maintaining strong client relationships.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
- Elevated understanding of client and industry to assist sales staff in identifying new business opportunities.
- Improved operational efficiency by automating manual processes, saving time and streamlining workflows within the department.
- Managed a team of 5 Program Managers reporting under my organization individually managing different products/accounts under my charter.
- Streamlined account operations by implementing efficient processes and workflow improvements.
- · Provided mentorship and guidance to junior staff members in their career development while fostering a positive work environment.
Business Unit Program Manager
Jabil
03.2021 - 09.2022
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
APAC Regional Project Manager
Teleperformance
08.2019 - 09.2020
- Championed change management initiatives, promoting a culture of adaptability within the project team.
- Cultivated strong relationships with stakeholders, resulting in increased collaboration and project success.
- Implemented performance tracking systems to monitor progress and drive accountability among team members.
- Led regional expansion initiatives, overseeing successful integration of new business units into existing operations.
- Collaborated with sales teams to identify potential opportunities for new projects or expansions in existing markets.
- Developed comprehensive project plans that clearly outlined objectives, timelines, and milestones for all team members.
Program Manager
Western Digital
12.2017 - 07.2019
- Managed cross-functional NPI teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Established goals and milestones as per the desired results to be generated by the project stakeholders.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
Sr Program Management Administrator
Flex
03.2016 - 12.2017
- Established goals and milestones as per the desired results to be generated by the project/BU.
- Participated as part of the Kaizen team to improve, simplify and enhance existing business processes.
- Collaborated with the NPI team on Nike and Cisco products transition from NPI to Sustaining Mass Production mode.
- Managed Cisco Customer Delivery Commit processes (MRP, SCR, B2B) + Business Transfer Plan for overall BUs on site.
- Managed Insieme/Fretta business claims control, revenue reporting.
- Took charge of Insieme/Fretta Business and Product Transfer Project.
Global Sales Ops Analyst
Dell
02.2011 - 03.2016
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Managed the sales quota planning for South Asia for Core Sales and Overlay organization.
- Responsible on weekly, monthly and quarterly quota planning reports as well as case study analysis.
- Regularly review quota forecasts and outlooks with BMS team, BU heads and Sales Leads.
- In charge of doing the annual, semi-annual and quarterly forecast for Core Sales ESG business in SA region
- Got trained and certified on Dell Brand, Product, SMaC and ACL.
- Won the D&I and Spot Award and accelerated achievement 6 weeks in a row during team performance drive competition.
Shipment Coordinator
SMART Modular
06.2010 - 12.2010
- Collaborated with carriers and internal stakeholders to ensure optimal routing options were utilized for timely deliveries at reduced costs.
- Initiated process improvements that led to reduced errors in order fulfillment while also ensuring better quality control measures were employed.
- Increased customer satisfaction by overseeing accurate order fulfillment and providing regular status updates on shipments.
- Developed customized reports to track key performance metrics for ongoing improvement in shipment efficiency.
- Monitored abnormalities within shipment of parts from hub to customer.
- Reduced order processing time by optimizing workflows and improving overall team efficiency.
Education
Bachelor of Arts - General Management
AEU
Malaysia 04.2001 -
Skills
Staff Training and Development
Teamwork and Collaboration
Problem-Solving
Time Management
Team Leadership
Operations Management and Efficiency
Customer Relations
Adaptability and Flexibility
Effective Communication
Staff Management
Cost analysis and savings
Business Growth Initiatives
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Operations Manager
UCT
09.2022 - Current
Business Unit Program Manager
Jabil
03.2021 - 09.2022
APAC Regional Project Manager
Teleperformance
08.2019 - 09.2020
Program Manager
Western Digital
12.2017 - 07.2019
Sr Program Management Administrator
Flex
03.2016 - 12.2017
Global Sales Ops Analyst
Dell
02.2011 - 03.2016
Shipment Coordinator
SMART Modular
06.2010 - 12.2010
Bachelor of Arts - General Management
AEU
04.2001 -