Lau Yik Tian
kelantan
Summary
Experienced hospitality and retail professional with strong leadership background and hands-on business management experience in both Taiwan and Malaysia. Skilled in customer engagement, upselling strategies, and delivering premium service experiences. Fluent in Mandarin, Bahasa Malaysia, English, and Thai. Passionate about brand storytelling and building meaningful customer relationships aligned with luxury retail standards.
Overview
10
10
years of professional experience
Work History
Restaurant Manager | Penang Chendul
1
KELANTAN, MALAYSIA
12.2022 - Current
- Oversee daily operations and supervise multilingual staff, facilitating seamless communication and maintaining high service standards.
- Compose and supervise bilingual reports, SOPs, and customer-facing materials.
- Engage directly with customers in Mandarin, English, and Malay, overseeing all communication forms from inquiries to complaints.
- Expertly handle customer relations, addressing needs and concerns to ensure satisfaction in a highly competitive market
- Draft and review bilingual reports, customer-facing materials, and operational documents
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Effectively tailor service strategies to align with expectations of diverse customer base.
Founder | Shoe Cleaning Business
1
KELANTAN, MALAYSIA
01.2020 - 11.2022
- Developed and branded personal business, executing marketing strategies in both English and Chinese.
- Oversaw bilingual customer service and online presence, encompassing social media content.
- Established robust reputation for quality service among diverse client base.
- Kept active presence within industry through regular networking, marketing and promotional activities.
Night Market Vendor
1
KOUSHIUNG , TAIWAN
05.2018 - 11.2019
- Operated an independent food stall, engaging with diverse local and international customers.
Managed daily operations to ensure high-quality service and product availability. - Acquired expertise in human resource competencies and service capabilities.
- Maintained professional and polite appearance and manner at all times.
Kitchen Supervisor (American Restaurant)
1
KAOHSIUNG, TAIWAN
04.2016 - 02.2018
- Collaborated closely with the Canadian chef-owner in a fully English-speaking kitchen environment.
- Utilised English predominantly to gather feedback and enhance customer satisfaction.
Education
GCSEs - HOSPITALITY & TOURISM
I-SHOU UNIVERSITY
KAOHSIUNG , TAIWAN2017
Skills
- Customer Service & Relationship Management
- Team building
- Inventory control and record keeping
- Staff motivation
- Trilingual Communication: Mandarin, English, Malay
- Fast-Paced Service Environment Expertise
- Social Media Marketing and Brand Promotion
Languages
Chinese (Mandarin)
First Language
English
Advanced
C1
Thai
Upper Intermediate
B2
Malay
Advanced
C1
Timeline
Restaurant Manager | Penang Chendul
1
12.2022 - Current
Founder | Shoe Cleaning Business
1
01.2020 - 11.2022
Night Market Vendor
1
05.2018 - 11.2019
Kitchen Supervisor (American Restaurant)
1
04.2016 - 02.2018
GCSEs - HOSPITALITY & TOURISM
I-SHOU UNIVERSITY