LAU WENG SIONG
Customer Service
Cheras,Selangor
Summary
Dedicated to providing quality care for ultimate customer satisfaction.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service and Inventory Coordinator
JWD Day Boutique
Cheras, Selangor, Malaysia
07.2022 - 05.2025
- Handle customer's inquiries. (Services, Packing department)
- Task coordinator.
- Improved inventory accuracy by conducting regular audits.
- Communicate with suppliers on inventory quantity, making sure inventory is nourished at all times.
Baker
Australian cake house
Cheras
12.2019 - 07.2022
- Production department.
- Packaged, labeled, and dated all finished products, as well as leftover ingredients.
- Monitored and maintained the inventory level of all food supplies.
Barista
The Yunique Tea
Cheras
02.2018 - 11.2019
- Satisfy customer's orders and inquiries.
- In charge of stock count.
- Train new employees on store policies and procedures.
- Adhered to all sanitation and health guidelines.
Store Keeper
DMX Technologies
Cheras
01.2017 - 01.2018
- Received product shipments and organized in stockroom storage area.
- Kept sales receipts and maintained accounting records.
- Encouraged employees to do their best, and increased store productivity immensely.
Education
SPM -
SMK Bandar Baru
02.2014 - 11.2019
Skills
- Effective Time Management
- Ability to Work in a Team
- Ability to Work Under Pressure
- Ability to Multitask
- Communication Skills
- Computer Skills
- Fast Learner
Personal Information
- Date of Birth: 06/09/01
- Nationality: Malaysian
Timeline
Customer Service and Inventory Coordinator
JWD Day Boutique
07.2022 - 05.2025
Baker
Australian cake house
12.2019 - 07.2022
Barista
The Yunique Tea
02.2018 - 11.2019
Store Keeper
DMX Technologies
01.2017 - 01.2018
SPM -
SMK Bandar Baru
02.2014 - 11.2019