Lau Sok Jhin
Klang
Summary
Dedicated Personal Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Personal Assistant to Managing Director
SEGi Holdings Sdn Bhd
04.2014 - Current
- High-level support to MD, utilizing organisational skills to manage schedules and communication
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Streamlined communication for better efficiency between executive and team members by acting as liaison.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Improved time management of executive through effective prioritization and organization of tasks.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Assisted in preparation of presentations and reports, contributing to well-informed decision making.
- Increased efficiency in administrative processes by implementing new organizational systems and tools.
- Updated and resolved incidents and managed accessorial charges objectively
- Monitored and coordinated workflows to optimize resources.
- Facilitated transportation to and from appointments.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Admin Officer – Food & Beverage Department
Danau Permai Resort Bhd
03.2011 - 04.2014
- Prepare and monitor monthly reports for inventories, to monitor each outlet store keeping record and to monitor staffs’ awareness for inventories management
- Monthly banquet revenue report
- P&L report for Food & Beverage Department, to view and control each outlet revenues
- Monthly Management Report Slides, to update top management monthly sales and strategic values
- Prepare estimation report for part-timers’ finances to enhance manpower for successful events arrangements
- Administration works: - Daily functions and events administration items; signage, food tags, banquet bills, to support banquet department and provide better service for customers
- Prepare Event orders (Internal or External Events); work closely with organizer and golf department for preparing and managing event
- Prepare payment vouchers for part-timers, suppliers etc
- For better control and monitoring
- Update filling details and system details; to support internal auditors
- Arrange meeting for Head of Departments and taking meeting minutes
- Control and monitor office and outlet stationary supplies
- Monitoring and managing: - Overview outlet down lines monthly over-time reports, daily sales reports, and daily collection reports, to monitor outlet monthly budget
- Monitor outlet daily functions; e.g Food preparation, function settings; to support better service for customer and staff’s services enhancement
- Arrange and review down line trainings for better improvement; to deliver better service and improve staff interpersonal skills
- Work closely with outlet chefs for monthly food promotion to increase outlet revenue
- Others: - Provide yearly market survey reviews and brainstorm ideas; to understand current market needs and wants, and produce core competency for company to achieve goal budget and create better branding
Recruitment Consultant
Matchlink Sdn Bhd
03.2011 - 03.2011
- Cordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
Admin Executive
Armanee Terrace Joint Management Body
02.2010 - 02.2011
- Filing
- Update resident information into system
- Handle resident’s complaints (via phone, fax or email)
- Control and maintain office supplies (e.g
- Stationeries)
- Organize and prepare meeting documentations for Joint Management Committee and
- Write meeting minutes for any meeting
- Handle resident’s complaints (via phone, fax or email)
- Maintain and check company website
- Prepare notices and memos
- Filter and organize interviews and interview candidates for certain job position
- Monitor and manage staff issues such as attendance, KPI and etc
- Prepare staff offer letter and confirmation letter
- Get Quotations and prepare purchase orders
- Prepare letters and contracts
Education
Master of Business Admin -
University of Victoria
Sunway University, Malaysia 01.2012 - 04.2014
Bachelor of Science - Psychology -
Curtin University of Technology
Perth, Australia 01.2008 - 04.2010
American Degree Program -
HELP University College
Pusat Bandar Damansara, Malaysia 01.2005 - 04.2007
Skills
Scheduling
Multitasking and Organization
Strong Problem Solver
Time Management Expertise
Project Coordination and Management
Travel Coordination
Calendar Management
Event Planning
Driver Management
Scheduling
Ic No
860801-56-5934
Personal Information
- Ethnicity: Chinese
- Date of Birth: 08/01/86
Timeline
Personal Assistant to Managing Director
SEGi Holdings Sdn Bhd
04.2014 - Current
Master of Business Admin -
University of Victoria
01.2012 - 04.2014
Admin Officer – Food & Beverage Department
Danau Permai Resort Bhd
03.2011 - 04.2014
Recruitment Consultant
Matchlink Sdn Bhd
03.2011 - 03.2011
Admin Executive
Armanee Terrace Joint Management Body
02.2010 - 02.2011
Bachelor of Science - Psychology -
Curtin University of Technology
01.2008 - 04.2010
American Degree Program -
HELP University College
01.2005 - 04.2007