Lau Kah Guan
Segamat,Selangor
Summary
Results-driven General Manager with flair for transforming underperforming teams into top performers. Spearheaded multiple initiatives that streamlined operations and boosted profitability across various departments. Known for fostering collaborative culture that drives innovation and customer satisfaction.
Overview
22
22
years of professional experience
Work history
General Manager
InterContinental Haikou Seaview
2024.09 - 2025.11
- Managed operations for 377-room hotel, implementing effective business strategies.
- Led team to adopt, dynamic pricing strategies on room revenue.
- Revamped Food & Beverage concepts and banqueting sales strategies to enhance profitability.
- Led safety and health initiatives, ensuring compliance through regular communication with owners.
- Established positive work environment which promoted staff morale and productivity.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Oversaw all aspects of daily operations, ensuring smooth running of hotel.
General Manager
InterContinental Zhuhai
2023.01 - 2024.08
- Responsible for 324 rooms Hotel operations and business strategies
- Drive weekend and public holidays ARD with staycation packages, best available rate adjusts according to the hotel on day occupancy
- Develop MICE business, actively engage with PCO, quarterly sales call to Shenzhen and Guangzhou, dynamic selling calendar and quarterly MICE packages
- Refine and revamp Food & Beverage outlets concept, banqueting sales strategies, build foundation for sustainable grow to achieve owner returns
- Responsible and lead the safety and health related task, closed communication with owners, effective operating cost implementation, apply dynamic strategies to drive business recovery
General Manager
InterContinental Dongguan
2021.04 - 2024.08
- Responsible for 298 rooms Hotel operations and business strategies
- Conduct quarterly business review on the business mix and segmentation, focus on developing new local company corporate account with GM sales call and monthly GM cocktails to build connection. Corporate segment grows over 56% of room night increased compared to last year
- Drive weekend and public holidays ARD with staycation packages, best available rate adjusts according to the hotel on day occupancy
- Develop MICE business, actively engage with PCO, quarterly sales call to Shenzhen and Guangzhou, dynamic selling calendar and quarterly MICE packages
- Refine and revamp Food & Beverage outlets concept, banqueting sales strategies, build foundation for sustainable grow to achieve owner returns
- Responsible and lead the safety and health related task, closed communication with owners, effective operating cost implementation, apply dynamic strategies to drive business recovery
- 2021 - Greater China Sliver Dragon Award (Second Quarter)
- 2022 until September hotel total revenue above last year by 8.2%, GOP exceeded last year over 270% through effective cost management.
- Occupancy compared by last year increased by 13.02%, exceeded last year RevPar by 27.3% (Figure generated until September 2022)
- Chinese Restaurant Cai Feng Lou profit exceeded last year by 18%
- Hotel social review rating 4.8
General Manager
InterContinental Changsha ICEC & Crowne Plaza Changsha ICEC
2020.07 - 2021.02
- Responsible for opening of on 349 rooms InterContinental and 499 rooms Crowne Plaza hotel
- Setup opening office, build opening team, HOE planning
- Establish sales strategies, hotel positioning according to owner and market situation develop Food & Beverage outlets concept, operational effectiveness.
- Established, coordinate between owner and IHG on all related opening task and issue.
- Compliance on Brand quality and safety standard and support the preopening purchasing to ensure an efficient opening to increase owner returns
- Sunac Owning company discontinue partnership with IHG, rebrand to their own brand
General Manager
InterContinental Xishuangbanna Resort
2017.02 - 2020.07
- Responsible for 512 rooms hotel commercial business strategies and operations
- Lead partial upgrading maintenance of hotel, re-positioning of room sales strategies
- West region Food & Beverage Champion, supporting Yunnan Cluster Hotels Champion
- 2019 achieved highest revenue and profit since opened, awarded Greater China Golden Dragon Award and Sliver Dragon Award (Fourth Quarter)
- 2018 - 2019 Excellence General Manager Award Yunnan Tourist Association
- 2019 - 1 Half COO High Performance Award
General Manager
Hilton Yuxi Fuxian Lake
2015.08 - 2017.02
- Responsible for 346 rooms hotel commercial business strategies and operations
- Repositioning and redefine of hotel resort concept
- Hilton China South West Food & Beverage Champion
- 2015 achieved highest ADR in Kunming market
- 2016 Hilton Brand Asia Pacific - Award of Excellence - Hilton Yuxi Fuxian Lake
- 2015-2016 Outstanding Professional Manager Award - Yunnan Tourist Association
- Asian Foreign Minister Special Meeting, meeting and reception of eleven Asian country foreign Ministers
Resident Manager
InterContinental Kunming
2013.08 - 2015.08
- Assisting General Manager take charge of operations for 541 rooms hotels
- Leader of hotel safety committee
- IHG as task force project manager to open the Kunming Dianchi Exhibition Center in March 2015
- 2015-2016 Outstanding Professional Manager Award - Yunnan Tourist Association
- InterContinental Kunming included 2014-2016 Kunming Expo - Vice Premier welcome reception dinner
Executive Assistant Manager
Crowne Plaza Paragon Xiamen
2012.09 - 2013.08
Director of Food & Beverage
Kempinski Hotel Suzhou
2011.08 - 2012.09
Director of Food & Beverage
Orchard Hotel Singapore
2010.08 - 2011.07
Complex Assistant Director / Director of Food & Beverage
InterContinental and Holiday Inn Century City Chengdu
2009.08 - 2010.07
Food & Beverage Manager to Food & Beverage Director
Crowne Plaza Nanjing Hotel & Suites
2006.10 - 2008.08
Café Manager / Director of Banquet
Orchard Hotel Singapore
2003.08 - 2006.09
Education
GCO "O" Level -
Sekolah Menangh Pasir Putak
Ipoh, Perak, MalaysiaGeneral Manager Potential accessor
IHG
Harvard Manage- mentor Leadership courses
IHG
2015.01 - 01/2022
Revenue Management Essentials Certification, Strategic Business & Revenue Planning Training
IHG
2013.01 - 01/2014
Crisis Management Certificate Completion
IHG
Room Division Management Course - undefined
Retaining Employees through Effective Human Resource Development Initiatives
University of Nevada Las Vegas
SNEF Course - EQ for New Economy
TQM (Total Quality Management)
IHG
Certificate in Food & Beverages Promotion - undefined
SHATEC
Certificate in Food Hygiene Offices Course - undefined
NEA
Skills
- Results-driven approach
- Business development
- Performance enhancement
- Resilience under pressure
- Budget planning and forecasting
- Revenue generation
- Customer service excellence
- Health and safety compliance
- Client relations management
- Performance monitoring
Languages
English
Malay
Mandarin
Cantonese
Hokkien
Custom Section
Board of Advisory, QSI International School of Dongguan
Personal Information
- Title: General Manager
- Date of birth: 7 July 1976
- Nationality: Malaysian
- Marital status: Married with one Child
Awards
- 2025, International Tourism Summit 18th World Hotel Forum, Five Continents Diamond General Manager Award
- 2024, Greater China Silver Dragon Award (First Quarter)
- 2021, Greater China Silver Dragon Award (Second Quarter)
- 2019, Greater China Golden Dragon Award
- 2019, Greater China Silver Dragon Award (Fourth Quarter)
- 2019, 1 Half COO High Performance Award
- 2018, 2019 Excellence General Manager Award Yunnan Tourist Association
- 2017, Outstanding Professional Manager Award - Yunnan Tourist Association
- 2016, Hilton Brand Asia Pacific - Award of Excellence - Hilton Yuxi Fuxian Lake
- 2015, Outstanding Professional Manager Award - Yunnan Tourist Association
Timeline
General Manager
InterContinental Haikou Seaview
2024.09 - 2025.11
General Manager
InterContinental Zhuhai
2023.01 - 2024.08
General Manager
InterContinental Dongguan
2021.04 - 2024.08
General Manager
InterContinental Changsha ICEC & Crowne Plaza Changsha ICEC
2020.07 - 2021.02
General Manager
InterContinental Xishuangbanna Resort
2017.02 - 2020.07
General Manager
Hilton Yuxi Fuxian Lake
2015.08 - 2017.02
Harvard Manage- mentor Leadership courses
IHG
2015.01 - 01/2022
Resident Manager
InterContinental Kunming
2013.08 - 2015.08
Revenue Management Essentials Certification, Strategic Business & Revenue Planning Training
IHG
2013.01 - 01/2014
Executive Assistant Manager
Crowne Plaza Paragon Xiamen
2012.09 - 2013.08
Director of Food & Beverage
Kempinski Hotel Suzhou
2011.08 - 2012.09
Director of Food & Beverage
Orchard Hotel Singapore
2010.08 - 2011.07
Complex Assistant Director / Director of Food & Beverage
InterContinental and Holiday Inn Century City Chengdu
2009.08 - 2010.07
Food & Beverage Manager to Food & Beverage Director
Crowne Plaza Nanjing Hotel & Suites
2006.10 - 2008.08
Café Manager / Director of Banquet
Orchard Hotel Singapore
2003.08 - 2006.09
General Manager Potential accessor
IHG
Crisis Management Certificate Completion
IHG
Room Division Management Course - undefined
Retaining Employees through Effective Human Resource Development Initiatives
University of Nevada Las Vegas
SNEF Course - EQ for New Economy
TQM (Total Quality Management)
IHG
Certificate in Food & Beverages Promotion - undefined
SHATEC
Certificate in Food Hygiene Offices Course - undefined
NEA
GCO "O" Level -
Sekolah Menangh Pasir Putak