Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATIFAH MARIAM A RAHMAN

Customer Service Executive
Seri Kembangan, Selangor

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

18
18
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Customer Service Executive

ASTRO
BANGSAR SOUTH, KUALA LUMPUR
07.2009 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Reduced average call time through efficient problem-solving skills.
  • Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed effective strategies for managing challenging situations.

Customer Service Assistant

Tiens Health Development (M) Sdn Bhd
Johor Bahru, Johor, Malaysia
10.2006 - 02.2009
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Assisted call-in customers with questions and orders.
  • Communicated with clients regarding account services, statements, and balances.

Education

DIPLOMA - Bussiness Management

Universiti Tun Abdul Razak (UNITAR)
Johor Bahru, Johor, Malaysia
11.2006 - 12.2006

SPM -

Sekolah Menengah Sultan Ismail
Johor Bahru, Johor, Malaysia
01.2001 - 12.2001

Skills

    Call center experience

    Technical Support

    Customer Account Management

    Active Listening

    Microsoft Exchange

    Problem-solving abilities

    Customer Relationship Management (CRM)

    Analytical Thinking

    Computer Skills

    MS Office

    Stress Management

    Self Motivated

    Sales and Upselling

    Timeline

    Customer Service Executive

    ASTRO
    07.2009 - Current

    DIPLOMA - Bussiness Management

    Universiti Tun Abdul Razak (UNITAR)
    11.2006 - 12.2006

    Customer Service Assistant

    Tiens Health Development (M) Sdn Bhd
    10.2006 - 02.2009

    SPM -

    Sekolah Menengah Sultan Ismail
    01.2001 - 12.2001
    LATIFAH MARIAM A RAHMANCustomer Service Executive