LATIFAH MARIAM A RAHMAN
Customer Service Executive
Seri Kembangan, Selangor
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Customer Service Executive
ASTRO
2009.07 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Reduced average call time through efficient problem-solving skills.
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed effective strategies for managing challenging situations.
Customer Service Assistant
Tiens Health Development (M) Sdn Bhd
2006.10 - 2009.02
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Education
DIPLOMA - Bussiness Management
Universiti Tun Abdul Razak (UNITAR)
Johor Bahru, Johor, Malaysia 2006.11 - 2006.12
SPM -
Sekolah Menengah Sultan Ismail
Johor Bahru, Johor, Malaysia 2001.01 - 2001.12
Skills
Timeline
Customer Service Executive
ASTRO
2009.07 - Current
DIPLOMA - Bussiness Management
Universiti Tun Abdul Razak (UNITAR)
2006.11 - 2006.12
Customer Service Assistant
Tiens Health Development (M) Sdn Bhd
2006.10 - 2009.02
SPM -
Sekolah Menengah Sultan Ismail
2001.01 - 2001.12
Similar Profiles
THANUSHA KUMARTHANUSHA KUMAR
Call Center Agent at ASTROCall Center Agent at ASTRO
Daryl DavidDaryl David
Lighting Operator for Kilauan Emas 2 at AstroLighting Operator for Kilauan Emas 2 at Astro
Selena LudwigSelena Ludwig
Delivery Driver at Astro Logistics LLCDelivery Driver at Astro Logistics LLC