LATHASRI A/P Shanmugam
Administrative Executive
Senawang
Summary
Experienced administrative executive with a proven 4-year track record in data management, customer relations, and complex problem-solving. Efficiently oversees operations and handles all administrative needs with professionalism. Possesses advanced skills in [Software], contributing to streamlined processes and successful outcomes.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Administrative Executive
Zmb Autotech
08.2022 - Current
- Trained new staff, enhancing team productivity and morale.
- Oversaw budget tracking, ensuring adherence to financial goals.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved cash flow management with timely invoicing and efficient collections practices.
- Input financial data and produced reports using [Software].
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed tax compliance tasks, filing accurate returns on time to avoid penalties or interest charges.
- Contacted customers to immediately find resolutions for escalated issues.
Administrative
Kkh Frozen Food S2
05.2019 - 06.2022
- Highly organized and detail-oriented administrative assistant with 3+ years of experience in managing office operations and providing exceptional customer service.
- Streamlined administrative tasks for increased efficiency in daily operations.
- Handled administrative responsibilities such as payroll processing accurately and efficiently.
- Assisted with administrative tasks, supporting overall functioning of rehabilitation facility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Marketing, Customer Service
Unifield Education Resources
01.2019 - 03.2019
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Chef, Bartender, Cashier, Assistant
The Manhattan Fish Market
01.2017 - 01.2019
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Junior Chef
Tarot Café
04.2017 - 05.2017
- Efficiently managed multiple tasks simultaneously while maintaining focus on priorities within a fast-paced setting.
- Performed regular equipment maintenance checks, identifying issues early on, and taking appropriate action to prevent downtime and loss of productivity.
Education
High School Diploma - Culinary Arts
East West International College
Seremban 2 01.2015 - 01.2017
Sijil Pelajaran Malaysia - Penilaian Menengah Rendah
SMK Senawang
Senawang 01.2010 - 01.2014
Ujian Pencapaian Sekolah Rendah -
SK Senawang
Senawang 01.2005 - 01.2009
Skills
- Microsoft Word
- PowerPoint
- Administrative management
- File management
- Document preparation
- Administrative leadership
- Customer relations
Certification
Auditor Sirim
Timeline
Administrative Executive
Zmb Autotech
08.2022 - Current
Administrative
Kkh Frozen Food S2
05.2019 - 06.2022
Marketing, Customer Service
Unifield Education Resources
01.2019 - 03.2019
Junior Chef
Tarot Café
04.2017 - 05.2017
Chef, Bartender, Cashier, Assistant
The Manhattan Fish Market
01.2017 - 01.2019
High School Diploma - Culinary Arts
East West International College
01.2015 - 01.2017
Sijil Pelajaran Malaysia - Penilaian Menengah Rendah
SMK Senawang
01.2010 - 01.2014
Ujian Pencapaian Sekolah Rendah -
SK Senawang
01.2005 - 01.2009
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