Ahmad Latfi Abd. Halim

• Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
• Restructured old application processes to improve performance and integrity.
• Defined strategic objectives to identify requirements and outcomes.
• Analyzed and maintained system and application performance.
• Supported IT operations for all corporate entities, including corporate headquarters and nationwide locations.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Made recommendations regarding information technology infrastructure overhauls.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Achievements
  2017 :Storage virtualization project as part of fundamental activity in DCM Project. Multi-vendor storage virtualized using SVC.
  2018:
  - iPOS2 system upgrade, ESB system upgrade, Sybase Replication(SRS) server upgrade
  - Solaris server migration from old M-Series machines to T7-2 as part of the AIA Mobile Apps Project.

2019: Full-throttle migration of servers from Menara DC to PDC using storage replication via SVC.
2020: Disaster Recovery Centre setup for new secondary Data Centre.

• Helped leaders understand how to effectively manage UNIX, Linux and Storage System.
• Strengthened storage systems to enhance efficiency and minimize labor requirements.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Restructured procedures through coordination with Technical Manager to create and execute projects.
• Created and optimized records management strategies to coordinate and protect information.
• Evaluated current processes to develop improvement plans.
• Gathered, documented and modeled data to assess business trends.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Achievements : 2014 to 2015
  Successful Integration of IT Infrastructure and Data Centre for AIA Bhd and ING Bhd (the biggest Merging and Acquisition of the insurance industry in Malaysia).

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed and monitored all installed systems for highest level of availability.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Carried out day-day-day duties accurately and efficiently.

• Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Managed use of various types of databases and configured, installed and upgraded new ones.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.

• Tracked expenditures, schedule and IT systems performance progress
• Influenced and directed IT infrastructure to drive key business strategies and processes.
• Applied emerging technology knowledge to achieve key business objectives.
• Configured and implemented IT initiatives to produce measurable business value.
• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Proactively managed client correspondence and recorded all tracking and communications.
• Branded products through effective salesmanship and maintained long-term relationships with clients.
• Demonstrated products and specific features at customer locations and special events.
• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
• Brought in new customers and retained base through proactive management of individual needs and development of robust UBS solutions.
• Supported customers continuously from sales process to product set-up and use.
• Set up appointments with potential and current customers to promote new products and services.

• Planned lessons for allotted time to strengthen weak subjects and build skills.
• Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
• Worked with students in classrooms or home environments to provide educational support.
• Created special handouts, study guides and enrichment materials to boost student knowledge.
• Updated required logs and student documentation to keep records accurate and current.
• Responded to after hours email and telephone requests to provide students assistance with specific questions.