Lashataran Balakrisnan
Johor Bahru,Malaysia
Summary
Dynamic and detail-oriented professional with extensive expertise in event planning, vendor negotiation, and banquet coordination. Demonstrates strong interpersonal and communication skills, coupled with proficiency in MS Office Suite, Adobe Premiere, and various collaborative tools such as Cisco Jabber and App Gate. Adept at managing event calendars, inventory control systems, and guest relations while maintaining poise under pressure. Known for creativity, strategic thinking prowess, and the ability to work collaboratively within a team. Career goal includes leveraging leadership abilities to drive successful event execution and enhance organizational efficiency.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Banquet Supervisor (Event and Meeting) Part Time
D’Chakra Creation Sdn Bhd
Kuala Lumpur, Malaysia
12.2005 - 03.2008
- Supervise the preparation and service of food and beverages, ensuring quality standards are met.
- Coordinate with kitchen and service staff to ensure smooth operations during peak hours. Manage inventory levels, ensuring timely ordering of supplies and proper stock rotation.
- Oversee the maintenance of kitchen and dining areas, ensuring cleanliness and adherence to safety protocols.
- Ensure compliance with local health, safety, and sanitation regulations.
- Maintain a high level of customer satisfaction through effective service management.
- Address and resolve customer complaints or concerns in a professional manner.
- Monitor guest feedback and make improvements to the service experience.
- Coordinate F&B services for special events, conferences, and large gatherings.
- Work with event coordinators to create tailored menus and ensure all logistical details are handled.
- Oversee catering services, ensuring timely and high-quality delivery.
- Collaborate with the marketing team to promote food and beverage offerings.
- Develop promotional campaigns to increase customer traffic and sales.
- Monitor competitor activities and industry trends to stay competitive.
Cameraman Cum Editor
Q-Plex Communication Sdn. Bhd
Kuala Lumpur, Malaysia
04.2008 - 12.2016
- Managed organised files and archival system for [Type] recordings.
- Compiled different feeds and assembled cohesive footage for live or recorded programmes.
- Repaired and maintained broadcasting equipment for optimum performance and minimum downtime.
- Utilised different lenses effectively for varied cinematic effects,.
- Scheduled meetings with clients to determine goals and expectations.
- Installed and calibrated devices and instruments to prepare for broadcasting.
- Shot stills, audio and motion in range of styles.
- Managed multiple creative projects simultaneously while maintaining outstanding quality of work.
- Scheduled regular maintenance checks for all camera gear ensuring longevity.
- Composed shots carefully, enhancing film narrative dramatically.
- Edited and uploaded footage to digital environments, websites and social media platforms.
- Developed sound effects to pair with recorded video, enriching experience for viewers.
- Achieved high-quality footage by operating advanced camera equipment.
- Delivered engaging content with creative framing techniques.
- Utilised editing software effectively post-production tasks.
- Maintained technical knowledge for optimal performance in the field.
- Worked closely with directors for achieving desired visual effect.
- Captured unexpected moments on film, adding authenticity to productions.
- Handled heavy-duty equipment proficiently without compromising on shot quality,.
Banquet Supervisor (Event and Meeting) Part Time
D’Chakra Creation Sdn Bhd
Kuala Lumpur, Malaysia
04.2015 - 07.2017
- Supervise the preparation and service of food and beverages, ensuring quality standards are met.
- Coordinate with kitchen and service staff to ensure smooth operations during peak hours. Manage inventory levels, ensuring timely ordering of supplies and proper stock rotation.
- Oversee the maintenance of kitchen and dining areas, ensuring cleanliness and adherence to safety protocols.
- Ensure compliance with local health, safety, and sanitation regulations.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Maintain a high level of customer satisfaction through effective service management.
- Address and resolve customer complaints or concerns in a professional manner.
- Monitor guest feedback and make improvements to the service experience.
- Coordinate F&B services for special events, conferences, and large gatherings.
- Work with event coordinators to create tailored menus and ensure all logistical details are handled.
- Oversee catering services, ensuring timely and high-quality delivery.
- Collaborate with the marketing team to promote food and beverage offerings.
- Develop promotional campaigns to increase customer traffic and sales.
- Monitor competitor activities and industry trends to stay competitive.
Electrical Technician (Freelancing)
FMS Electrical Services Enterprise
Kuala Lumpur, Malaysia
01.2010 - 08.2022
- Providing maintenance for building and house facilities (Building Automation System)
- Ensure chillers, plumbing and air-conditioning are well maintained
- Conduct daily inspection to identify building and facilities defects
- Ensure all equipment critical readings are maintain a healthy stage
- Attend to all complaints and report any faulty to General Manager
- Selected and used wide range of electrical tools and equipment.
- Tested equipment and installations for compliance with electrical regulations.
- Tested wiring and other system parts to determine electrical flow and function.
- Ensured safety by adhering to standards and regulations in electrical installations.
- Troubleshot faults to guarantee reliable and safe electricity supply.
- Diagnosed equipment faults and completed minor repairs using manufacturer manuals.
- Led team to deliver efficient maintenance and installations.
- Facilitated smooth operations for successful project completion through routine maintenance of electrical systems.
- Installed new components for better system performance.
- Installed and tested new [Type] equipment.
Building Maintenance Technician
Aeon Big Sdn Bhd
Klang, Selangor
08.2017 - 10.2018
- Provide maintenance for building and facilities (Building Automation System)
- Ensure chillers, plumbing and air-conditioning are well maintained
- Conduct daily inspection to identify building and facilities defects
- Ensure all equipment critical readings are maintain a healthy stage
- Attend to all complaints and report any faulty to General Manager
- Maintained optimal building performance by conducting regular inspections and preventive maintenance.
- Prepared detailed reports regarding conducted work maintaining transparency in records.
- Identified potential problems within the facility early; carried out preventative measures reducing risk of expensive future repairs.
- Utilised a variety of tools efficiently for completing various building maintenance tasks swiftly.
- Estimated costs of repair work and necessary materials to guide decision-making.
- Ensured safety within premises by monitoring repair work, renovations and machine installations.
- Mentored junior maintenance professionals to provide instruction on correct repair procedures.
- Stored and safely used power tools.
- Examined equipment and machinery to verify functionality.
- Completed routine cleaning and special intensive projects to maintain or restore building appearance.
Banquet Supervisor (Event and Meeting) Part Time
D’Chakra Creation Sdn Bhd
Kuala Lumpur, Malaysia
01.2018 - 02.2020
- Supervise the preparation and service of food and beverages, ensuring quality standards are met.
- Coordinate with kitchen and service staff to ensure smooth operations during peak hours. Manage inventory levels, ensuring timely ordering of supplies and proper stock rotation.
- Oversee the maintenance of kitchen and dining areas, ensuring cleanliness and adherence to safety protocols.
- Ensure compliance with local health, safety, and sanitation regulations.
- Maintain a high level of customer satisfaction through effective service management.
- Address and resolve customer complaints or concerns in a professional manner.
- Monitor guest feedback and make improvements to the service experience.
- Coordinate F&B services for special events, conferences, and large gatherings.
- Work with event coordinators to create tailored menus and ensure all logistical details are handled.
- Oversee catering services, ensuring timely and high-quality delivery.
- Collaborate with the marketing team to promote food and beverage offerings.
- Develop promotional campaigns to increase customer traffic and sales.
- Monitor competitor activities and industry trends to stay competitive.
- Promoted venue's products and services leading to increased sales.
- Provided high-level service to all patrons, leading to repeat business.
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
Customer Care Officer (Singtel SG)
Sudong Sdn. Bhd
Klang, Selangor
10.2018 - 07.2019
- Offered technical support, leading to enhanced user experience.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Adhered strictly to policies and procedures for continued company compliance.
- Set appointments with field teams to carry out service changes or deliver new products.
- Obtained feedback from customers to improve service experience.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Provided top-notch support for increased customer satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high volume of inbound calls for quick resolution of customer issues.
Customer Service Officer
ViewQwest Sdn. Bhd (SG)
10.2019 - 07.2020
- Manage of inbound, outbound calls and email
- Identify and assess customer's needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid and complete information by using the right methods/tools
- Take the extra mile to engage customers
- Managed difficult customer situations for maintaining company reputation.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Maintained excellent client satisfaction by providing in-depth support.
- Offered current, accurate advice on optional solutions for concerns.
- Prioritised tasks as per urgency, ensuring completion of all tasks within shift.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Provided professional and helpful support to new and existing clients.
- Responded to and summarised customer complaints and feedback.
- Responded to customer requests with friendly, knowledgeable service and support.
- Offered detailed product and service advice based on customer needs.
- Learnt new software systems rapidly, enhancing overall work efficiency.
Customer Management Executive
Telecontinent Sdn. Bhd (Diebold Nixdorf Shell L1 Technical Support)
Kuala Lumpur
11.2020 - 07.2022
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets
- Delegating tasks to team members
- Conducting training of team members to maximize their potential
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Contributing to the growth of the company through a successful team
- Attending meeting related to any critical incident created
- Managing mailbox for region MY (Malaysia and SG (Singapore)
- Boosted company reputation with excellent customer handling skills.
- Improved customer satisfaction by managing relationships effectively.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Helped resolve client problems quickly with superior customer service.
- Built lasting relationships with clients through customer service interactions.
- Created digital file classification system for company-wide use.
- Managed complaints, resulting in increased customer loyalty.
- Resolved conflicts, ensuring high retention rates.
Customer Management Supervisor
Telecontinent Sdn Bhd
Kuala Lumpur
07.2022 - 06.2023
- Coordinated team training, resulting in better customer service delivery.
- Assessed employee performance frequently, identifying areas requiring additional training or support.
- Streamlined client interaction processes to enhance overall customer experience.
- Oversaw recruitment process, bringing in skilled professionals to bolster the team's performance.
- Maintained up-to-date knowledge on industry trends, incorporating relevant practices into our operations.
- Fostered a positive work environment through proactive management style.
- Ensured smooth daily operations by supervising the activities of the customer relations team.
- Handled escalated complaints, ensuring swift and satisfactory resolutions.
- Led weekly team meetings, fostering a culture of open communication and improvement.
- Devised rota schedules for maximised staff utilisation during peak hours.
- Improved interdepartmental collaboration with consistent updates and information sharing.
- Initiated staff development programmes to improve skills and performance levels.
- Enhanced team cohesion with regular performance feedback sessions.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Displayed energy and enthusiasm in fast-paced environment.
Banquet Operations Executive
Oasia Hotel Downtown
Singapore
07.2023 - 01.2025
- Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies.
- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
- Inspect storage areas for organization and maintain cleanliness.
- Complete scheduled inventories and stock and requisition necessary supplies.
- Monitor dining rooms for seating availability, service, safety, and well-being of guests.
- Complete work orders for maintenance repairs.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Participate in regular BEO meetings with culinary, catering and sales teams to ensure the needs and expectations of the event organizer are being met.
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment (AV), or machines (e.g., to identify defects).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Managers.
- Ensure that all MOHG standards; MbMO, LRA, LQE and FLHSS&E are constantly monitored
- Participate in regular BEO meetings with culinary, catering and sales teams to ensure the needs and expectations of the event organizer are being met.
- Working closely with board of auditors to prepare auditing documents for audit clearance such as Banquet Event Order, Casual Labor Requisition Form and Inventories (alcohol and non-alcoholic beverages.
Education
DIPLOMA IN ELECTRICAL ENGINEERING -
COLLEGE W.I.T
02.2008 - 11.2010
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- MS Excel
- MS Power Point
- Adobe Premiere
- EBSP
- Cisco
- Jabber
- App Gate
- WPM: 56
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Poised under pressure
- Banquet setup techniques
- Event calendar management
- Stress tolerance
- Vendor negotiation
- Creativity and innovation
- Event planning expertise
- Inventory control systems
- Guest relations
- Proactive initiative
- Strategic thinking prowess
- Banquet coordination
- Excellent organisation
- Effective communication
Certification
- Best Customer Care Officer (CCO) for June 2018
- Best Customer Care Officer (CCO) for July 2018
- Best Customer Care Officer (CCO) for August 2018
- Highest SMS Poll Top Box (Customer Rating) August 2018
- Highest SMS Poll Top Box (Customer Rating) September 2018
- Security Awareness Training
- Annual Information Security Compliance Training 2021
- Administrative Rights Training (EN/DE)
Custom
- Sports
- Environmental conservation
- Art
- Hiking
- Fishing
Languages
English
Upper intermediate (B2)
Malay
Proficient (C2)
Tamil
Upper intermediate (B2)
Accomplishments
- Best Customer Care Officer (CCO) for June 2018
- Best Customer Care Officer (CCO) for July 2018
- Best Customer Care Officer (CCO) for August 2018
- Highest SMS Poll Top Box (Customer Rating) August 2018
- Highest SMS Poll Top Box (Customer Rating) September 2018
- Security Awareness Training
- Annual Information Security Compliance Training 2021
- Administrative Rights Training (EN/DE)
- Back-to-back compliment emails from clients on service provided thus receiving return event guest.
References
References available upon request.
Timeline
Banquet Operations Executive
Oasia Hotel Downtown
07.2023 - 01.2025
Customer Management Supervisor
Telecontinent Sdn Bhd
07.2022 - 06.2023
Customer Management Executive
Telecontinent Sdn. Bhd (Diebold Nixdorf Shell L1 Technical Support)
11.2020 - 07.2022
Customer Service Officer
ViewQwest Sdn. Bhd (SG)
10.2019 - 07.2020
Customer Care Officer (Singtel SG)
Sudong Sdn. Bhd
10.2018 - 07.2019
Banquet Supervisor (Event and Meeting) Part Time
D’Chakra Creation Sdn Bhd
01.2018 - 02.2020
Building Maintenance Technician
Aeon Big Sdn Bhd
08.2017 - 10.2018
Banquet Supervisor (Event and Meeting) Part Time
D’Chakra Creation Sdn Bhd
04.2015 - 07.2017
Electrical Technician (Freelancing)
FMS Electrical Services Enterprise
01.2010 - 08.2022
Cameraman Cum Editor
Q-Plex Communication Sdn. Bhd
04.2008 - 12.2016
DIPLOMA IN ELECTRICAL ENGINEERING -
COLLEGE W.I.T
02.2008 - 11.2010
Banquet Supervisor (Event and Meeting) Part Time
D’Chakra Creation Sdn Bhd
12.2005 - 03.2008
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