Manager
Larry Tuka
PETRONAS Carigali
Kota Kinabalu,Sabah
1
Certification
14
Years of experience
Results-driven Operations Services Manager specializing in operational efficiency, team leadership, and continuous improvement. Proven track record in process enhancements, employee training, and contract management, delivering significant cost savings and improved service delivery.
Work History
Operation Services Manager
5 Years- Coached and mentored employees to foster personal growth opportunities while encouraging professional development within their roles as service operations managers.
- Negotiated contracts with suppliers, securing favorable terms that contributed to cost savings for the organization.
- Maintained compliance with industry regulations and standards, mitigating potential risks to the organization.
- Implemented new training programs for staff members, boosting employee engagement and skill sets.
- Managed a team of service professionals to ensure high-quality customer satisfaction and timely resolution of issues.
- Established strong relationships with clients, vendors, and partners to support long-term growth strategies in the industry.
- Analyzed key performance indicators to identify areas for improvement and implement necessary changes within the operations department.
- Assisted in hiring decisions by conducting interviews and assessing candidate qualifications against job requirements.
- Oversaw budget management and resource allocation, ensuring optimal use of company resources while meeting financial goals.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Operation Excellence Manager
3 Years 11 Months- Developed and implemented standard operating procedures for critical workflows across departments.
- Collaborated with cross-functional teams to identify bottlenecks and streamline operations.
- Led process improvement initiatives to enhance operational efficiency and reduce waste.
- Conducted training sessions to mentor staff on best practices and process optimization techniques.
- Facilitated regular workshops to foster a culture of continuous improvement within the organization.
- Spearheaded change management efforts to ensure smooth transitions during process updates or implementations.
- Established key performance indicators to monitor progress and achieve operational goals effectively.
- Conducted root cause analyses on operational issues, developing targeted solutions that addressed underlying problems instead of surface-level symptoms.
- Managed vendor relationships, negotiating contracts for cost savings without sacrificing quality or service levels.
- Collaborated with stakeholders to identify opportunities for process enhancements, leading to improved customer satisfaction.
- Oversaw inventory management processes, minimizing stockouts while reducing carrying costs.
- Increased employee engagement through effective communication strategies and transparent management practices.
- Led cross-functional teams for continuous improvement initiatives, resulting in increased efficiency.
- Implemented Lean Six Sigma methodologies to reduce waste and increase efficiency within the organization.
- Provided training and mentorship to team members, fostering a culture of ongoing learning and development.
Lab Executive
4 Years 11 Months- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Coordinated laboratory functions and resources for 720 lab, facilitating efficient research processes at Petronas Research Sdn. Bhd.
- Managed task assignments and career development for 80 NET to enhance operational efficiency.
Education
BBA - Business Administration And Management
Skills
Operational efficiency
Logistics management
Continuous improvement
Lean management
KPI monitoring
Data analytics
Inventory management
Contract management
Workforce planning
Problem-solving
Work planning
Work planning
Team leadership
Team collaboration
Employee training
Leadership training
Goal setting
Critical thinking
Interpersonal relationships
Certification
- Certified, PROACI - Change Management Practitioner - [Jan 2019]
Timeline
Operation Services Manager
PETRONAS Carigali
09.2021 - CurrentRead More
Operation Excellence Manager
PETRONAS Carigali
09.2017 - 08.2021Read More
Lab Executive
PD&T Petronas
09.2012 - 08.2017Read More
University of Malaya
BBA from Business Administration And Management
Read More
Sport
Golfing