Danxi Cong
Sales; Business Development; Wine Events; Customer Relationship
Kuala Lumpur
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Passionate about building strategic connections focused on client satisfaction and sustainable growth for elite level businesses. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Guangzhou Branch Office Manager
INTERPROCOM
05.2019 - 01.2024
- Managed daily operations for a smooth-running branch, ensuring exceptional customer service at all times.
- Implemented marketing initiatives that generated leads and increased brand awareness of the branch within its target market. (developed 50+ HORECA clients including Five star Hotels, Michelin restaurants etc )
- Developed strong professional relationships with key clients, increasing their loyalty to the branch.
- Events planning and organization such as wine exhibitions, wine dinners and wine tastings for both our potential and VIP clients (organized and attended 100+ wine events in 4 years )
- Coached staff on best practices for customer interactions, enhancing overall satisfaction rates.
Assistant Area Sales Manager Asia Pacific
Alfa 1977
10.2017 - 01.2019
- Developed strong relationships with key clients, resulting in increased revenue and repeat business. （China market yearly revenue +100% )
- Collaborated with marketing teams to create targeted campaigns that generated increased sales leads.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Executive
Kuoni Global Travel Services
03.2015 - 08.2016
- Aided travel agencies and private clients with itinerary planning, including food, lodging and accommodation booking.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
Master of Science - International Hospitality And Tourism Management
University of Central Lancashire
Preston, England 04.2001 -
Bachelor of Arts - Film And Media Studies
University of Central Lancashire
Preston, England 04.2001 -
Skills
Timeline
Guangzhou Branch Office Manager
INTERPROCOM
05.2019 - 01.2024
Assistant Area Sales Manager Asia Pacific
Alfa 1977
10.2017 - 01.2019
Sales Executive
Kuoni Global Travel Services
03.2015 - 08.2016
Master of Science - International Hospitality And Tourism Management
University of Central Lancashire
04.2001 -
Bachelor of Arts - Film And Media Studies
University of Central Lancashire
04.2001 -
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