Lam Mei Yee Joyce
Project Manager for SEA
Bandar Mahkota Cheras,10
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Project Manager for SEA
Aquaclean Group
Malaysia (Remote), Kuala Lumpur
02.2020 - 09.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Conduct market research for Singapore, Thailand, Vietnam, Indonesia and Philippines
- Negotiating cooperation agreements according to local legal requirements
- Managing projects, marketing and sales for Singapore, Malaysia, Taiwan, Thailand and Vietnam partners
- Identifying new sales lead from scratch and pitching products and services
- Planning and overseeing new marketing initiatives through developing in store brand events
- Creating retail training procedures and best practices for ASEAN countries
- Creation and development of training standards
- Managing POS tolls development for retail from design through production and delivery
- Identify local market trend and possible threats
- Regularly communicate project status updates to stakeholders, including clients, internal teams and senior management
Product and Training Manager for SEA
Aquaclean Singapore Pte Ltd
Malaysia (Remote)
04.2018 - 01.2020
- Conduct product training to store managers and the team
- Coach and motivate sales staff
- Preparation and execution of working agenda
- Identify training needs and gaps
- Responsible for brand image and correct POS display
- Be in contact with shop managers in order to conduct training for new staff members
- Conduct events for brand awareness
- Content development - PPT training deck
- Business development for countries as follow: Malaysia, Singapore, China, Hong Kong, Taiwan, Thailand, Indonesia, Vietnam, Philippines, Brunei
- Training conduct based on local markets
- Assist in exhibition or fairs (clients)
- Market research and look for new potential clients
- Sales training and soft skill training
- Account managements: Malaysia, Singapore, China, Hong Kong, Taiwan, Thailand, Indonesia, Vietnam, Philippines,
- Leading relationships with customers to deliver retail excellence
- Planning and overseeing new marketing initiatives through developing in-store brand events
- Investigating partners and possibilities for local presence
- Selecting potential markets for local operations
- Listening and analyzing feedback from sales staff specialists in retail and focusing on consistency and standards.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Directed field training to enhance participants' skills.
Field Trainer
Samsung Malaysia Electronics
Kuala Lumpur, Malaysia (Remote), Kuala Lumpur
02.2015 - 12.2017
- Conduct product training and soft skill training in all brand stores (Central- KL)
- Conducting corporate training for operators, mass merchants and bloggers
- Conduct on-site training for different channels, for example; operators, mass merchants, brand store, authorize dealers and open channel
- Assisting in media launches, events, roadshows and even team building (boot camps)
- Attended to dealers' complaints and feedbacks
- Mentoring subordinates to develop better soft skill approach, selling approach and character building
- Certifying Brand Store's employee in accordance to Samsung Expert's Standard
- Content creation, second-hand editing data gathered from HQ
- Intel collector and market surveyor in Central Region.
- Mentored junior trainers, sharing best practices and fostering professional development in the field.
- Maintained up-to-date knowledge of industry trends, incorporating new techniques into existing training curricula as necessary.
- Conducted thorough assessments of employee performance post-training, identifying areas for improvement and providing tailored support as needed.
- Monitored trainee progress using data-driven evaluation tools, ensuring measurable improvements in knowledge and skill acquisition.
- Maximized learning potential by tailoring training sessions to individual needs and skill levels.
- Increased overall team efficiency through the implementation of hands-on, practical training methods.
- Utilized various teaching methods such as small group workshops, one-on-one coaching, and e-learning platforms to accommodate diverse learning styles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained and mentored 100 new personnel hired to fulfill various roles.
- Developed and implemented successful onboarding program.
- Built and maintained professional relationships with vendors and suppliers.
Product Trainer
Nefful (M) Sdn Bhd
Kuala Lumpur, Malaysia, Kuala Lumpur
07.2012 - 01.2015
- Conducted at least 4 training per month on all products from Nefful
- Prepared the presentation slides and conduct product training to the distributors
- Translation of presentation slides from Chinese to English
- Attended to distributors' complaints and feedbacks
- Organized seminars for outstation (event location, accommodation, transportation and etc)
- Organized AGMs dinner for awardees and also the company's anniversary
- Performed inventory check for store department every month and examines defective products
- Provided product tour for distributors from Singapore during annual closing achievement
- Conduct training for a capacity of 100 people in East Malaysia and West Malaysia.
- Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
- Established strong relationships with clients by providing ongoing support after initial trainings, resulting in high client retention rates.
- Solicited feedback from training participants regularly, using the input to continually refine and improve course content and delivery methods.
- Built and maintained professional relationships with vendors and suppliers.
Outlet Supervisor
Famous Amos
Kuala Lumpur, Kuala Lumpur
01.2012 - 06.2012
- To assist in the day to day operation of the store such as cashiering, customers service, stock ordering, baking and housekeeping
- Maximize revenues by upselling and following budget guidelines.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Contributed towards increasing overall store profitability by managing expenses and monitoring key performance indicators.
- Ensured compliance with health and safety regulations by maintaining a clean, organized, and hazard-free work environment.
Telemarketer
Koperasi Wawasan Pekerja-Pekerja (KOWAJA)
Kuala Lumpur, Kuala Lumpur
01.2011 - 11.2011
- Promote and sell bank products towards existing and new customers and phone (governmental officers and staffs)
- Handling incoming and outgoing calls
- Handle customers' products enquiries.
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily cold calling and outreach to build sales pipeline.
- Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.
- Fostered long-term customer relationships by consistently delivering exceptional service and follow-through.
- Increased sales conversion rates by effectively communicating product benefits and special offers.
- Adapted communication style to match customer preferences, increasing rapport and trust.
Membership Sales Consultant
True Fitness
Kuala Lumpur, Kuala Lumpur
12.2009 - 12.2010
- To increase the revenue of the business through the sale of membership to prospective members
- To deal with existing members membership queries and administration
- Consistently look for opportunities to gain new members and elevate service levels.
- Collaborated with marketing team for promoting special offers and events, driving increased membership signups.
- Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
- Boosted membership sales by effectively identifying customer needs and recommending suitable membership plans.
- Developed strong client relationships to ensure high levels of satisfaction and loyalty in long-term memberships.
- Prospected new sales leads from directories, referrals and partners.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
Education
ADVANCED DIPLOMA IN MASS COMMUNICATION - Mass Communication
Tunku Abdul Rahman College (TARC)
DIPLOMA IN MASS COMMUNICATION -
Tunku Abdul Rahman College (TARC)
Languages
English
Advanced
C1
Malay
Upper intermediate
B2
Mandarin
Upper intermediate
B2
Additional Information
Expected Salary: RM 15,000 (Basic salary, negotiable)
Driving License: Yes
Willingness to Travel: Yes
Availability: Mid of September
Skills
- Project Management
- Client Rapport-Building
- Client Relations
- Sales and Marketing
- Workflow Planning
- Presentations
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager for SEA
Aquaclean Group
02.2020 - 09.2024
Product and Training Manager for SEA
Aquaclean Singapore Pte Ltd
04.2018 - 01.2020
Field Trainer
Samsung Malaysia Electronics
02.2015 - 12.2017
Product Trainer
Nefful (M) Sdn Bhd
07.2012 - 01.2015
Outlet Supervisor
Famous Amos
01.2012 - 06.2012
Telemarketer
Koperasi Wawasan Pekerja-Pekerja (KOWAJA)
01.2011 - 11.2011
Membership Sales Consultant
True Fitness
12.2009 - 12.2010
ADVANCED DIPLOMA IN MASS COMMUNICATION - Mass Communication
Tunku Abdul Rahman College (TARC)
DIPLOMA IN MASS COMMUNICATION -
Tunku Abdul Rahman College (TARC)
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