LAM MEI MUN

· Negotiated favorable terms with freight forwarders and carriers, reducing transportation costs.

· Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.

· Managed international trade operations, ensuring timely shipment and delivery of products to global customers.

· Maintained up-to-date knowledge of changing customs requirements, ensuring smooth flow of goods across borders.

· Trained new team members on import/export procedures and best practices, increasing department efficiency overall.

· Prepared comprehensive reports on import / export activities for senior management review, highlighting successes and areas for improvement

· Streamlined import /export by implementing efficient documentation and filing systems.

· Developed strong relationships with international suppliers, fostering trust and reliability in business transactions.

· Optimized inventory management for imported goods, minimizing stock-outs and overstock situation.

· Assisted clients with resolving customs-related issues, maintaining positive customer relationships.

· Reduced product lead times through close monitoring of supplier performance and proactive communication.

· Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.

· Assisted with problem resolution and dispute management relating to import and export activities.

· Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers.

· Designed, tested, installed and monitored new systems.

· Offered software-related technical support through various communications channels.

· Served as primary liaison between software customers and the development team, relating feedback and concerns for future patch cycles.

· Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.

· Purchased systems and prepared documentation and progress reports for customers.

· Aided in software implementations for clients in accounting industry, providing set-up and initial training services.

· Established strong rapport with clients through effective communication strategies which facilitated long-term relationships.

· Implemented security measures to protect clients sensitive data from unauthorized access and potential breaches.