Lam Choi Yin
Document Analyst, Assistant Manager
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Assistant Manager
Standard Chartered Global Business Services Sdn. Bhd
06.2005 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Identified areas for process improvement within the department, implementing targeted initiatives that led to increased productivity levels.
- Responsible for processing and monitoring trade finance transactions, verifying documents, and identifying potential risks against Letters of Credit, UCP, ISBP, and Incoterms.
- Managed a diverse portfolio of clients, ensuring compliance with internal policies and regulatory requirements.
- Collaborated with cross-functional teams to develop comprehensive strategies for optimizing trade finance operations.
- Monitored market developments to identify emerging risks and opportunities in the global trade landscape.
- Coordinated closely with supply chain teams to facilitate smooth and timely execution of trade transactions, minimizing the risk of financial losses.
Education
Bachelor of Arts - Banking And Finance
University of Technology Sydney
Australia 04.2001 -
Skills
Operations management
Team leadership
Timeline
Assistant Manager
Standard Chartered Global Business Services Sdn. Bhd
06.2005 - Current
Bachelor of Arts - Banking And Finance
University of Technology Sydney
04.2001 -
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