LALITHASHINI ANADA RAO

• Banking and Financial Industry.
• Specialization : Group Technology & Ops
• Collaborative with Gen-Ai project and EGP project.
• Salary: $3,800 (inclusive of allowances)
• Collaborated on Gen-Ai and EGP projects to enhance operational efficiency.
• Assisted call-in customers with inquiries, resolving issues promptly.
• Maintained extensive product knowledge for accurate information and recommendations.
• Improved first-contact resolution rate through effective query handling.
• Addressed customer complaints by implementing timely, targeted solutions.
• Educated customers on billing, payment processing, and support policies.
• Provided constructive feedback on process improvements to management and peers.
• Managed high call volumes while maintaining professionalism under pressure.

Addressed customer inquiries, feedback, and complaints through various communication channels.
Monitored CCTV footage for discrepancies, system issues, and incidents.
Evaluated relevant information to escalate cases to operational teams effectively.
Managed incident queues, collaborating with operations to ensure timely resolution of escalated cases.
Conducted administrative tasks related to customer data, including daily and monthly reporting.
Tracked manpower deployment for operations teams to optimize resource allocation.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Served as primary point of contact for support relating to owned solutions and products.
• Provide timely response to all issues reported by customers.
• Document the resolution of incidents and problems.
• Manage and observe system (AWS, Azure and Google Cloud), network, application and service alerts. Handling CMP (Cloud Management Portal) support request, incident ticket and reply to user accordingly on resolution.
• Escalate the incident issues to level 2 engineer after do basic level checking and update resolution to users.

• Assisted with food preparations prior to service
• Sets up station according to outlet's guidelines
• Follows recipes, portion
• Controls and presentation specifications as set by the company
• Provided superior customer service to guests by addressing all questions or concerns fast and friendly
• Handled food with sanitation and safety in mind
• Inspects all food and ingredients before use for any sign of cross contamination or spoilage
• Aimed to keep food waste to a minimum by using proper food storage and recycling techniques
• Maintained a focus on Service Values and Service Excellence
• Worked to provide customers with the highest quality food, beverage, and service experience
• Re-stocks all items as needed throughout shift
• Prepare food in compliance with health and safety standards.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.

• Banking / Financial Services
• Specialization: Banking/Financial Services
• Role: Credit Management, Monthly Salary: MYR 6,000 (Including incentives)
• Make outbound calls from company database
• Assisting customers for annual fee waiver and closure request and while assisting
• Making cross sell to achieve company profitability and introducing additional benefits that customer can enjoy from banking facilities they are holding
• Able to attend inbound calls transferred from other departments and customer calls through hot line number
• Have to hit monthly individual target and maintain team target
• Advise customer to save interest by doing flexi-payment in credit card for retail transactions they made
• Retain customer by providing card benefits and privileges
• Identifies cross-selling opportunities and refers leads to appropriate channels for follow-up
• Helps the customer understand which product would best suit their needs and offering alternatives as appropriate
• Engages the support of specialists to provide technical advice to customers when necessary
• Achievement: One among of top 10 officer in overall volume for balance transfer n installment
• Best sales team award
• Achieved monthly supremo challenge (Exceed monthly sales target)
• Reason for leaving: Operations shifted to Manila, Philippines (Retrenchment).

• Industry: Banking / Financial Services
• Specialization: Banking/Financial Services
• Role: Corporate Banking
• Followed up regularly with existing customers in order to assess their satisfaction levels.
• Developed strategies for improving customer retention rates through loyalty programs.
• Analysed data from customer surveys to identify trends in customer needs and preferences.
• Maintained up-to-date knowledge of industry trends and competitor customer service practices.
• Facilitated communication between customers and other departments to address complex issues.
• Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.