LALITHA DEVI POONGAVANAM
Bank Officer
Summary
My name is Lalitha Devi and currently residing in Malaysia and I am interested with the Care Assistant/Home Support Worker position.
My current position is a Bank Officer in one of the International bank in Malaysia with more than 20 years working experience. However, currently I'm looking to change my job function into serving elderly people since I'm really passionate into caring for them.
I am very caring person, loved to be with someone who really need my help in terms of giving them my love and care and helping them with all their daily chores.
I'm also looking into to retire from my banking job since I would like to have a work life balance so that I can spend more time with my family.
Since I'm a newly fresh graduate on the Caregiver Certification and I may not have all the experience you would prefer, but I believe that my enthusiasm and willingness to learn make me a strong candidate. I truly believe, that it's not the years that I measure that experience with, but the people I came across and managed to help.
I’m motivated to transition into a Care Giver in order to continue challenging myself and have a passionate towards all the old age people. I
I have the capabilities to be able to quickly grasp a new concepts and who has a strong interpersonal skills and a positive work ethic
Thus, I strongly believe that I would be the right choice to care for the elderly people out there.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Bank Operations Officer
ROYAL BANK OF CANADA
SELANGOR
10.2018 - Current
- Recommended new procedures to boost consistency and customer experiences.
- Developed and implemented strategies for top-tier customer service.
- Oversaw branch operations and workflow for consistency.
- Conducted cash and key audits for controls and compliance.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
CLIENT INVOICING OFFICER
CAPITAL PLATFORM
SELANGOR
02.2018 - 09.2018
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Delivered services to customer locations within specific timeframes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Bank Officer
HSBC DATA PROCESSING
SELANGOR
10.2009 - 01.2018
- Prepared employee documentation, routine evaluation measures and recommendations.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Headed training on registration, regulations and firm operations delivered to [Number] broker-dealers.
- Met with clients to generate new business and negotiate contracts.
- Contacted and lined up fellow investors to enable successful IPOs.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Managed and opened over [Number] checking, saving and line of credit accounts.
- Established key procedures for teams preparing documentation, models and presentations.
- Contacted potential clients to pursue sales and gather funds.
Bank Clerk
Bank of Tokyo-Mitsubishi
Selangor
06.1997 - 06.2009
- Prepared, sorted and distributed [Type] reports to appropriate branches.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
Education
High School Diploma -
Full Secretarial And Administration Course
Bedford United Kingdom 03.1995 - 11.1997
High School Diploma -
Diploma In TESOL (Teaching English As A Second Lan
Malaysia 01.2012 - 03.2013
High School Diploma -
AMERICAN CAREGIVER ASSOCIATION
UNITED STATES 11.2022 - Current
Skills
Financial analysis and reporting
undefinedSports, Wellness Coachwhere I'm helping people to guide and coach them to be fit and healthy
I'm a person who is active in sports such as Badminton and exercise on a daily basis since my health is very important so that if I'm healthy I will e able to look after my family and can work to provide food for the people in need.
I'm really passionate in helping people to guide them and coach them to be fit and healthy thru nutrition and exercise Monitor their food and water intake based on their weight and height.
Timeline
High School Diploma -
AMERICAN CAREGIVER ASSOCIATION
11.2022 - Current
Bank Operations Officer
ROYAL BANK OF CANADA
10.2018 - Current
CLIENT INVOICING OFFICER
CAPITAL PLATFORM
02.2018 - 09.2018
High School Diploma -
Diploma In TESOL (Teaching English As A Second Lan
01.2012 - 03.2013
Bank Officer
HSBC DATA PROCESSING
10.2009 - 01.2018
Bank Clerk
Bank of Tokyo-Mitsubishi
06.1997 - 06.2009
High School Diploma -
Full Secretarial And Administration Course
03.1995 - 11.1997
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