Lalita Subramaniam
HR (HOD) CUM PAYROLL
Seremban, Negeri Sembilan
Summary
Dynamic HR professional with a proven track record at E2S SECURITY SDN BHD, enhancing employee satisfaction and streamlining payroll processes. Skilled in Human Resources and problem-solving, adept at leading teams and improving operational efficiency. Achieved significant reductions in payroll errors through meticulous audits and process improvements.
Systematic Administrative Director successful at managing everyday office operations. Talented in organizational planning, interacting with clients, managing staff and supervising budget expenses. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills.
Overview
8
8
years of professional experience
Work History
Human Resources and Administration Executive
Pusat Khidmat Rakyat
01.2024 - Current
- Assigned tasks and directed team of office clerks.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
HR Cum Payroll Executive
Listen Sdn Bhd
11.2022 - 12.2023
- Enhanced employee satisfaction by addressing payroll inquiries promptly and accurately, ensuring timely payments.
- Implemented effective record-keeping practices that streamlined access to important documents while adhering to privacy standards set forth by regulatory bodies.
- Reduced manual workload through automating key payroll tasks using advanced software tools.
- Provided exceptional customer service to employees by answering questions regarding paychecks, deductions, and taxes professionally and efficiently.
- Maintained strict confidentiality when managing sensitive employee information such as salaries or personal details.
FRONT DESK OFFICER
FIRST WORLD HOTEL, GENTING HIGHLAND
01.2021 - 07.2022
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
- Planned coverage needs and organized services to support incoming special events.
- Managed financial transactions accurately, ensuring correct billing information for both guests and the hotel''s accounting department.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
HR HOD
E2S SECURITY SDN BHD
12.2016 - 11.2020
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Enhanced employee satisfaction by ensuring timely and accurate payroll disbursements.
- Enhanced payroll tax compliance by implementing updated policies and procedures.
- Effectively handled payroll, new hire paperwork and terminations.
- Reduced payroll errors by conducting thorough audits and implementing corrective actions.
Education
High School Diploma -
Airlines Centre
Kuala Lumpur 04.2001 -
High School Diploma -
INFORMATICS COLLEGE CENTRE
Klang, Selangor, Malaysia 04.2001 -
Skills
Report Preparation
Human Resources
Payroll Processing
Office Management
Office record management
Problem-solving abilities
Teamwork and Collaboration
Microsoft Office
Multitasking
Time management abilities
Timeline
Human Resources and Administration Executive
Pusat Khidmat Rakyat
01.2024 - Current
HR Cum Payroll Executive
Listen Sdn Bhd
11.2022 - 12.2023
FRONT DESK OFFICER
FIRST WORLD HOTEL, GENTING HIGHLAND
01.2021 - 07.2022
HR HOD
E2S SECURITY SDN BHD
12.2016 - 11.2020
High School Diploma -
Airlines Centre
04.2001 -
High School Diploma -
INFORMATICS COLLEGE CENTRE
04.2001 -
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