LAKSHAN PRIYAMANTHA
IT Support Engineer
Petaling Jaya, Selangor
Summary
A dedicated individual who wants to do the best and beyond best to achieve the goals. I would like to work in a reputed firm in the IT industry or in the Networking department where can use my acquired knowledge and skills to carry forward the goals and objectives of the organization while advancing in my career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Solution Engineer
Flexi Technologies Lanka PVT (Ltd.)
1 2020 - 8 2023
- Solution Engineer for the Android POS System team at Spice POS
- Worked on project planning, solution implementation and designing networks for various projects
- Skills- Solution implementation, Project planning, cross functional collaborations
- Software testing, Provide consultative support, Product Demonstration, Technical Support, Client on boarding, POS Printer repairing (EPSON), POS Terminal repairing (Windows & Android).
- Automated data collection activities to increase productivity, boosting productivity
- Led post-implementation reviews to ensure ongoing alignment between client needs and delivered solutions, fostering long-term partnerships built on trust and mutual benefits.
- Reduced project completion times by effectively managing resources and maintaining open lines of communication among team members.
- Coordinated efficient large-scale software deployments
- Collaborated with key stakeholders across various departments to promote a culture of innovation within the organization, leading to the successful adoption of new tools and technologies
Network Trainee
Sri Lanka Telecom PLC
3 2018 - 8 2018
- In the data service operation team, Cisco router configuration and testing, Access point configuration, cisco routers installation and establish internet connection.
- Demonstrated leadership skills in managing projects from concept to completion
- Organized and detail-oriented with a strong work ethic
- Developed strong communication and organizational skills through working on group projects
- Demonstrated respect, friendliness and willingness to help wherever needed
- Applied effective time management techniques to meet tight deadlines
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated strong organizational and time management skills while managing multiple projects
- Worked effectively in fast-paced environments
Information Technology Support Technician
International Union for Conservation of Nature (IUCN) Sri Lanka
09.2018 - 12.2019
- Non-profit organization
- Printer Troubleshooting, Hardware Troubleshooting Laptop & Desktop, MS Windows OS Level Troubleshooting, Solving Outlook issues - Related Outlook Application L1 Support, Remote Support, Configuring VPN User End - Checkpoint Endpoint, Office 365 Support for End Users
- Measured and hemmed curtains, garments, and canvas coverings to size using tape measures
- Performed complex mechanical alignments and equipment calibration to meet quality standards
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail
- Organized work to meet demanding production goals
- Observed equipment operation to diagnose and troubleshoot reported issues
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs
Education
CISCO CCNA Routing And Switching
Vocational Training Authority of Sri Lanka
Colombo, Sri Lanka 04.2001 -
Network Technician (NVQ Level 4) -
Vocational Training Authority (VTA) of Sri Lanka
Computer Hardware Technician (NVQ Level
Vocational Training Authority (VTA) of Sri Lanka
Cisco A+ IT Essentials -
Vocational Training Authority (VTA) of Sri Lanka
Skills
Solution Design
Strategic Thinking
Customer Engagement
Sales Support
Customer Relationship Management
Technical Support
Technical Analysis
Troubleshooting and resolution
Languages
sinhala
Proficient
C2
English
Intermediate
B1
Tamil
Elementary
A2
Hindi
Elementary
A2
Malay
Beginner
A1
Timeline
Information Technology Support Technician
International Union for Conservation of Nature (IUCN) Sri Lanka
09.2018 - 12.2019
CISCO CCNA Routing And Switching
Vocational Training Authority of Sri Lanka
04.2001 -
Solution Engineer
Flexi Technologies Lanka PVT (Ltd.)
1 2020 - 8 2023
Network Trainee
Sri Lanka Telecom PLC
3 2018 - 8 2018
Network Technician (NVQ Level 4) -
Vocational Training Authority (VTA) of Sri Lanka
Computer Hardware Technician (NVQ Level
Vocational Training Authority (VTA) of Sri Lanka
Cisco A+ IT Essentials -
Vocational Training Authority (VTA) of Sri Lanka
Similar Profiles
DINUKA MANDULADINUKA MANDULA
Sales Manager - Payment Solutions for BFSI at EPIC Lanka Technologies PVT LTDSales Manager - Payment Solutions for BFSI at EPIC Lanka Technologies PVT LTD
Nasik NawfalNasik Nawfal
Solution Manager at Huawei Technologies Lanka Co (PVT) LtdSolution Manager at Huawei Technologies Lanka Co (PVT) Ltd
Sudharsun RamalingamSudharsun Ramalingam
Senior Technical Lead at Epic Lanka Technologies (PVT) LTDSenior Technical Lead at Epic Lanka Technologies (PVT) LTD
Ts. ChM. Mohd Naim Abdul HalimTs. ChM. Mohd Naim Abdul Halim
Business Development Manager at International Medical UniversityBusiness Development Manager at International Medical University
Dr Mohd Husmar Israq HusinDr Mohd Husmar Israq Husin
Emergency Physician at Hospital Sultan Idris Shah, SerdangEmergency Physician at Hospital Sultan Idris Shah, Serdang