Lakkoju Chandram

As an ITIL Expert with a focus on IT Infrastructure Services and Project Management, I bring a wealth of experience and proficiency in ensuring the seamless operation and optimization of IT services. Here are some key responsibilities and competencies:

• Installation Expertise: Proficient in assisting with installation of computer equipment and providing desk-side guidance during installations.
• Coordination Skills: Experienced in coordinating worker moves, including network patching and setting up computing workspaces
• Asset Management: Skilled in guiding clients through computer asset refresh cycle, handling data backup/restore, application reinstall/configure, and managing stock levels for hardware and software.
• Stock Management: Effective management of stock levels, ensuring availability of required hardware and software for timely installations and upgrades.
• Technical Proficiency: Possess strong technical and analytical skills for desktop troubleshooting in Windows 10/Windows 11 environments
• Vendor Management: Proficient in managing relationships with external vendors to ensure seamless collaboration.
• Client Asset Refresh (CAR): Experience in managing and executing client asset refresh initiatives for optimal resource utilization.
• Windows Connect Project (UEM): Familiarity with Windows Connect project and Unified Endpoint Management for efficient device management.
• Incident Management: Skilled in handling incidents, ensuring timely resolution, and minimizing impact on operations.
• Skilled at working independently and collaboratively in team environment.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked well in team setting, providing support and guidance.

Core PMO activities.

• Developed and implemented data collection to optimize data quantity.

• Developed and published Daily, Weekly, and Monthly Project SLA and KPIs reports.

• Collaborated with different teams to identify and deliver improved reporting and data analysis capabilities, along with reporting automation to reduce manual effort.

• Investigated system issues and implemented resolutions to reduce downtime.

• Proficient in MS Office and advanced Excel using formulas,.

• Identified and resolved problems through root cause analysis and research.

• Trending reports on project performance with detailed analysis.

• Audit readiness experience.

• Highly organized, strategic thinker with strong analytical skills and the ability to connect different data sources into an insightful story.

• Tracking resources onboarding and offboarding.

• Screening and hiring resources for new demands.

• Calculating resource utilization and forecasting.

• Responsible for Budgeting, forecasting, and tracking the actual revenue & margins.

• Prepare presentations for project reports.

• Ensure timely implementation of policies and practices.

• Demand Management.

• Team Building & Leadership:

• Skilled in building and leading high-performing teams, fostering a collaborative environment, and driving collective success.

• Client Customer Creations: Orchestrated end-to-end process of client customer creations, ensuring accurate and timely setup in system and Collaborated with client services teams to gather and verify customer information, streamlining onboarding process
• Invoicing: Spearheaded invoicing process, generating accurate invoices and verifying billing details for adherence to contractual agreements and Implemented process improvements that reduced invoicing errors by 15%, enhancing overall billing accuracy.
• Quality Check: Conducted rigorous quality checks on client customer data and invoices, ensuring compliance with company standards and client requirements
• Developed and implemented quality assurance protocols, resulting in 20% improvement in data accuracy