LAKHVINDER KAUR A/P MAHINDER SINGH
Selangor
Summary
Detail-oriented IT Project Manager with 7 years of experience specializing in Workday, SAP, and Insurance technology projects. Skilled in project planning, stakeholder management, risk mitigation, testing coordination, and governance. Proven track record of delivering projects within scope, budget, and timeline while driving collaboration across business and technical teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Project Manager
Apar Technologies ( Contractor : CIMB)
04.2026 - Current
- Manage end-to-end delivery of strategic large-scale Consumer Banking projects, ensuring alignment with business objectives, project timelines, budget, scope, and quality standards.
- Coordinate with all relevant stakeholders to ensure project readiness, resource allocation, and alignment on project timeline, scope, and deliverables prior to project execution.
- Facilitated weekly Project Working Committee (PWC) and Project Steering Committee (PSC) meetings, tracking project risks, issues, and dependencies to maintain project alignment and progress.
- Validated documents from Demand Team, HLS, and Financial, including internal & external budget and business case summary, to enable project execution and kick-off.
- Issued POs to respective vendor(s) post document validation and approval, ensuring project execution proceeded as planned.
IT Project Manager
DXC Technology
11.2022 - 03.2026
- Leading IT projects in the Insurance domain
- Oversee project Profit & Loss (P&L), ensuring accurate progress reporting and financial accountability throughout the project lifecycle
- Managed internal costing and Profit & Loss, ensuring projects were delivered within approved budgets
- Effectively manage project scope changes, risk factors, and acceptance criteria through structured change management processes
- Managed customer expectations through regular project status updates and strong stakeholder relationships
- Provide strong leadership to the project team, taking corrective action when performance deviates from planned tolerances
- Continuously lead and motivate the project team, maintaining alignment with project objectives and organizational expectations
- Developed project documentation, including plans, schedules, cost estimates, resource allocations, and progress reports to support project execution
- Coordinate and allocate appropriate resources, ensuring team commitment aligns with project goals and timeline
- Ensured internal service providers delivered services in compliance with agreed processes and standards
- Provided regular project status reporting to business stakeholders and senior management
IT Project Manager – SAP BPC Finance Consolidation
SAP Project
11.2021 - 10.2022
- Led SAP BPC finance consolidation and reporting initiative uncovered under-scoped requirements in data sources, intercompany eliminations, and consolidation rules
- Conducted gap analysis, identifying missing business rules and incomplete reporting requirements to enhance project clarity
- Escalated critical scope gaps to leadership, prompting timely programme re-planning and adjustments to timelines
- Coordinated cross-functional workshops with finance, IT, and business teams to redefine project scope
- Implemented enhanced governance and change control processes to capture previously omitted requirements
- Established risk register and mitigation plans for scope-related data and reporting issues
- Reported on scope gaps and risks, recommending corrective actions to facilitate informed decision-making
- Proactively identified under-scoped requirements and mitigation plans prior to project suspension, ensuring project readiness for future continuation
- Documented lessons learned and updated governance standards for future SAP BPC implementations
IT Lead – Workday Release Integration & Reporting Testing
DXC Technology
02.2021 - 10.2021
- Developed and executed cutover plans that met enterprise and insurance IT standards, facilitating smooth system transitions
- Coordinated cross-functional teams to ensure seamless execution of cutover activities and minimal business disruption
- Monitored cutover progress, risks, and dependencies, delivering timely updates to stakeholders and leadership for informed decision-making
- Managed conversion activities and resolved cutover/production activities /risk
- Applied cutover governance and compliance standards to ensure successful system go-live, minimising disruption to business operations
- Led cutover activities for systems upgrade
Test Lead
DXC Technology
01.2020 - 06.2021
- Managed test execution schedules, assigned tasks to team members, and monitored progress to meet project deadlines and deliver quality products
- Developed and maintained test strategy, test plans, and test cases, ensuring alignment with business requirements and project scope
- Coordinated with business analysts, developers, and PMs to clarify requirements, resolve defects, and ensure quality standards
- Tracked and reported defects, risks, and issues, providing timely updates to stakeholders and recommending effective mitigation strategies to enhance project outcomes
- Facilitated defect triage meetings, prioritising and assigning issues to ensure efficient resolution and maintain quality standards
IT Lead
DXC Technology
02.2021 - 04.2021
- Oversaw creation, review, and execution of 600+ regression test scenarios to validate Time, Integration, and Expense processes
- Managed end-to-end Workday release management, integration, and reporting testing to ensure system readiness
- Facilitated daily stand-ups and status reporting, enhancing stakeholder communication on progress, risks, and dependencies
SAP Analyst
Deloitte
09.2019 - 11.2019
- Resolved incidents for insurance ERP systems within SLA, minimising downtime and enhancing system reliability.
- Performed root cause analysis and delivered system enhancements
- Delivered simple to medium complexity enhancements, improving system functionality and user experience.
- Managed insurance ERP systems by addressing user queries and resolving technical issues to ensure user satisfaction.
- Participated and worked with senior team members to analyze and identify root cause of incidents raised
- Participated in the deliverable development of the AMS setup in Deloitte
IT Developer
DXC Technology
04.2018 - 07.2019
- Developed and maintained production insurance systems, ensuring reliability and compliance with industry standards
- Resolved performance and data issues in production insurance systems to enhance system stability and user experience
- Oversaw integration of SAP S4, VCP, and legacy insurance platforms, streamlining data flow and improving operational efficiency
- Coordinated production deployments and executed SQL scripts during releases
Education
Bachelor of Computer Science - Software Engineering
Universiti Malaysia Pahang
Gambang, Pahang10-2018
Skills
- Project Management
- Agile
- SDLC
- Stakeholder Management
- Risk Management
- Change Management
- Test Management
- Cutover Planning
- Reporting & Governance
- Workday
- SAP BPC
- Insurance Systems
- Resource Planning
Accomplishments
- Achieved 100% delivery within project scope, budget and timeline on critical insurance projects
- Led multiple successful IT projects leading to enhanced operational efficiencies and stakeholder satisfaction
Languages
English
Proficient
C2
Malay
Proficient
C2
Punjabi
Advanced
C1
Certification
- Workday HCM
- ITIL 4 Service Management
Timeline
IT Project Manager
Apar Technologies ( Contractor : CIMB)
04.2026 - Current
IT Project Manager
DXC Technology
11.2022 - 03.2026
IT Project Manager – SAP BPC Finance Consolidation
SAP Project
11.2021 - 10.2022
IT Lead – Workday Release Integration & Reporting Testing
DXC Technology
02.2021 - 10.2021
IT Lead
DXC Technology
02.2021 - 04.2021
Test Lead
DXC Technology
01.2020 - 06.2021
SAP Analyst
Deloitte
09.2019 - 11.2019
IT Developer
DXC Technology
04.2018 - 07.2019
Bachelor of Computer Science - Software Engineering
Universiti Malaysia Pahang