LAILATUL BADARIAH MUHMMAD SANI
Store Manager
Petaling Jaya, Selangor
Summary
Experienced manager for more than 6 years, able to manage staff/customer in daily operation and work towards achieving company goals in term of sales, profit and image/reputation.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Store Manager
Family Mart
10.2022 - 05.2024
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced operational risks while organizing data to forecast performance trends.
- Responsible for overall sales and operations of the store which includes customer service, staff training and development, product display, marketing and promotion, and administrative functions.
- Responsible for day-to-day store operation activities, such as checking, handling incoming and outgoing goods, and report preparation.
- Achieves sales and profit targets according to company guidelines.
- Develops and implements in-store merchandising and window display designs to promote Company’simage.
- Provides leadership and motivation to store teams. Identifies and trains staff with good potential for development.
- Develops and maintains administrative procedures and methods of the stores and the Department in accordance with the Company’s Standard Operating Procedures.
- Maintains communications links with staff in other retail operations departments and other Departments within the company.
- To ensure store cleanliness, safety, and housekeeping.
FIELD MANAGER
7-ELEVEN MALAYSIA SDN BHD
6 2021 - 6 2022
- Achieve store standards in line with company requirement
- Ensure store comply the compliance needed such as void/cancel book, cigarette tracking, bank-in tracking, CCTV records etc
- Manage mini open interview, conduct hiring for store employee such as store manager, assistant store manager, store crew & part-timer
- Communicate with Finance for issue related to deposit money, variances and error system from operation store
- Deal with any TBE (theft by employee) & robbery, report to police and HQ for further action
- Always keep in touch with merchandising regarding the on-going and upcoming promotion for store
- Ensure store employee follow company procedure related to receiving from CDC (Combine Distribution Centre) & Vendor, Cash handling Policy etc
- In charge of monthly stock take conduct by store operation, find any variance (shortage/overage) – make a report of any variance for finance
- Always ensure store follow Quality Assurance set by company- write a report on how store fix the problem after QA team from HQ visited
- Deliver information from GKP (email) – product re-call, write off terminate product, promotion & latest info/changes in company
- Approve over-time, scheduling, leave (MC, Annual Leave etc)
- Make a monthly over-time planning to control staff costs.
STORE MANAGER
7-ELEVEN MALAYSIA SDN BHD
06.2018 - 05.2021
- Deposit money – daily sales
- Complete the compliance required by company – CCTV records, Cigarette Tracking, Void/Cancel book
- Manage staff - scheduling & leave
- Make daily ordering, receiving, return damage/expired stock to CDC & vendor
- Ensure smooth daily operation
- Plus selling & up-selling promotion products to increase sales
- Inform Field Manager for hiring – if staff give a resign letter.
ASSISTANT STORE MANAGER
7-ELEVEN MALAYSIA SDN BHD
01.2018 - 05.2018
- Act on behalf of Store Manager
- Ensure smooth daily task at store
- Job scope same as Store Manager.
Education
BACHELOR OF ACCOUNTANCY (HONS.) -
UITM PUNCAK ALAM
01.2013 - 04.2018
ACCOUNTANCY COURSE - undefined
KMPH, GAMBANG
01.2012 - 04.2013
Skills
Able to work in team, communicate well and can work well under pressure
References
Norziana binti Mohamed, 016-240 1172, norziana@ql.com.my
Timeline
Store Manager
Family Mart
10.2022 - 05.2024
STORE MANAGER
7-ELEVEN MALAYSIA SDN BHD
06.2018 - 05.2021
ASSISTANT STORE MANAGER
7-ELEVEN MALAYSIA SDN BHD
01.2018 - 05.2018
BACHELOR OF ACCOUNTANCY (HONS.) -
UITM PUNCAK ALAM
01.2013 - 04.2018
ACCOUNTANCY COURSE - undefined
KMPH, GAMBANG
01.2012 - 04.2013
FIELD MANAGER
7-ELEVEN MALAYSIA SDN BHD
6 2021 - 6 2022
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