Laila Zainal
Project Manager
Selangor-KL
Summary
Proactive and goal-oriented professional with versatile skills in project management and problem solving. Brings fresh perspective and strong commitment to quality and success.
Overview
13
13
years of professional experience
Work History
Sr. Publishing Project Executive
Scholastic Asia
02.2023 - 08.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Jr Project Manager (Contract)
Maven International
1 2022 - 01.2023
- Managing multiple projects & supervising the progress of translation projects simultaneously
- Handling large translation projects, communication with translators & clients via SmartCat and corporate emails, assigning interpreters for conferences & arranging logistics, other basic administration responsibilities such as responding to calls, emails, etc.
- Maintain accurate & up-to-date translation database, spotting a potential challenge/issue and proposing appropriate solutions.
- Communicating, developing and maintaining good relationships with clients & vendors through emails, calls, etc. for projects and feedback (by reviewing and assessing needs for information such as glossaries, terminology, list of acronyms, etc.)
- Negotiate budgets & schedules with clients & vendors and finding the suitable translators for each project
- Preparing files, delegating tasks, covering some translation work and editing using SmartCat and ensuring everything is in good quality & standardized
- Basic account management & administration tasks
- Arranging/managing logistics for interpretation events (equipment, booking flights/hotels, etc.)
Content Specialist
WhyQ
1 2021 - 1 2022
- Writing 3-4 small business-related articles per day
- Translating & proofreading contents, social media posts, in-app notifications
- Creating social media posts daily
- Promoting the app on many different groups and forums
- Representing and closely assisting the Regional Director to communicate with the local business partners/clients.
- Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
- Enhanced content quality by conducting thorough research and factchecking.
- Created content for websites and online publications.
- Produced original, creative content for promotional advertisements and marketing materials.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
- Supported legal teams by translating sensitive documents with precision and confidentiality.
SEO Implementor (Independent Contractor)
Admirals (Estonian Multinational Organisation)
1 2020 - 1 2021
- Translating website content using Crowdin.
- Drafting and sending emails and newsletters to clients using Salesmanago.
- Delivered high-quality work on time and earning positive feedback.
- Other SEO related tasks.
English Teacher (Part-time)
Great Thinkers Cambridge
01.2019 - 01.2020
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Utilized multimedia resources to enhance lessons and cater to different learning styles.
- Boosted student participation by implementing interactive teaching methods and technologies.
- Improved English proficiency through immersive language activities and real-life conversation practice.
- Supported students in development of skills and strategies to become independent and successful learners.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
Content Writer (Remote Support)
James Law Realty (New Zealand)
01.2018 - 01.2019
- Crafted SEO-friendly content for corporate websites, contests, and blog posts to increase organic traffic.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Produced creative content for promotional advertisements and marketing materials.
- Edited and proofread drafts of articles and other documents.
Translator (Full-Time)
Sky Picture Sdn. Bhd.
01.2016 - 01.2018
- Translate, proofread, edit, and transcribe subtitles in both English to Malay languages and vice versa.
- Involved in translations of various genres of projects, including documentaries, movies, animations, and TV series (sports, cooking, romance, horror, comedy, etc.)
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Collaborated with fellow translators to ensure consistency in language usage and style across the entire project.
- Researched cultural etiquette and specific use of slang words.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Ensured high-quality translations by rigorously proofreading and editing documents.
- Contributed to development of glossary of terms specific to industry, standardizing translations across projects.
- Enhanced client satisfaction by delivering accurate translations within tight deadlines.
- Boosted understanding and cultural relevance, tailoring translations to specific target audiences.
Intern
Pelangi Publishing Group Sdn. Bhd.
06.2015 - 08.2015
- Proofreading & editing academic books
- Supported staff members in their daily tasks, reducing workload burden.
- Gained valuable experience working within the publishing industry, applying learned concepts directly into relevant work situations.
Practical Student
Institut Terjemahan Negara Malaysia (Now ITBM)
03.2011 - 06.2011
- Proactive in learning the ways of working in the translation industry
- Proofreading and editing various genres of books and documents.
- Given the opportunity and trust to translate two children's books, with the name published as the translator.
Education
Bachelor of Arts - English Language Studies
The National University of Malaysia (UKM)
Selangor 04.2001 -
Diploma - English Language Studies
Selangor International Islamic University College
Selangor 04.2001 -
Skills
Project Management
Project planning and development
Project tracking
Vendor Sourcing
Cross-Functional Collaboration
Conflict Management
Translation
Writing
Editing
Proofreading
Other Achievements/Experiences
- 2015 - Marketing Committee & Participant, Procitra 1 & 2: Career Workshop (School of Language & Linguistics Studies, UKM)
- 2014 - Facilitator, Bengkel Perniagaan Internet & Pembangunan Usahawan Sosial (UKM)
- 2013 - Participant, Conquering The Great Wall of China
- 2013 - Participant of an International Exchange Program, AJYAL Entrepreneurship & Leadership Program (AIESEC, Internship in Bahrain)
- 2013 - Social & Charity Coordinator, The Red Crescent Society of Malaysia (Bulan Sabit Merah Malaysia, UKM)
- 2013 - Protocol Committee, Beauty with Brains (IZISH- Ibu Zain International Student House)
- 2013 - Protocol Deputy Coordinator, Festival Kesenian & Integrasi Budaya (Cultural Integration & Arts Festival, IZISH)
- 2012 - 2nd Prize, The Digital Storytelling Competition (School of Language & Linguistics Studies, UKM)
- 2012 - Protocol Committee, School of Language and Linguistics Studies Annual Dinner 2012 (UKM)
- 2012 - Participant, Bengkel Penulisan & Penerbitan ITBM-PENA-DBP
- 2011 - Participant, Seminar Sastera Pelbagai Kaum (Interracial Literature Seminar)
- 2011 - Published Translator of Buat Saya Ketawa: Tulis Cerita Lucu Kamu Sendiri By Nancy Loewen and Panel Grafik, Bam! Gelembung Dialog, Pow! Tulis Novel Grafik Kamu Sendiri By Trisha Speed Shaskan
- 2010 - Band 4, Malaysian University English Test (MUET)
- 2009/2010 Dean's Award, Diploma in English Language Studies (School of Language & Linguistics Studies, UKM)
- 2008 8th Grade Grading Test (Warisan Taekwondo Club)
Other skills/strengths
- Microsoft Office Word, PowerPoint and Excel.
- Google Drive, Calendar, Docs, Slides and Sheets.
- Basic account management (using XTRF)
- Basic photo & video editing skills
Languages
English Language
Malay Language
Personal Information
- Date of Birth: 18/12/90
- Nationality: Malaysian
- Place of birth: University Hospital Kuala Lumpur
Timeline
Sr. Publishing Project Executive
Scholastic Asia
02.2023 - 08.2024
English Teacher (Part-time)
Great Thinkers Cambridge
01.2019 - 01.2020
Content Writer (Remote Support)
James Law Realty (New Zealand)
01.2018 - 01.2019
Translator (Full-Time)
Sky Picture Sdn. Bhd.
01.2016 - 01.2018
Intern
Pelangi Publishing Group Sdn. Bhd.
06.2015 - 08.2015
Practical Student
Institut Terjemahan Negara Malaysia (Now ITBM)
03.2011 - 06.2011
Bachelor of Arts - English Language Studies
The National University of Malaysia (UKM)
04.2001 -
Diploma - English Language Studies
Selangor International Islamic University College
04.2001 -
Jr Project Manager (Contract)
Maven International
1 2022 - 01.2023
Content Specialist
WhyQ
1 2021 - 1 2022
SEO Implementor (Independent Contractor)
Admirals (Estonian Multinational Organisation)
1 2020 - 1 2021
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