LAI CHIA YI

• Surpassed annual sales quota by 102 % and 104 % in 2020 and 2021, respectively.
• Increased profits through generating and maintaining relationships with around 180 accounts and effectively selling new products.
• Grew account base 5% by delivering high-impact product presentations to medical specialists.
• Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
• Used Microsoft Excel, Word, One Drive, Google drive and email to maintain company database with essential account and sales information.
• Prepared and delivered product presentations and answered questions about drugs products to increase sales.
• Scheduled, updated and maintained product preparations and customer promotions.
• Participate in new clinic and pharmacy on-boarding to ensure problem customer faced is solved, Resolved order issues efficiently and enhanced customer satisfaction ratings.
• Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Monitor customer's order and stocks expiry or available date, prepare notification remind memo for customer when the stock nearby expiry date.
• Liaising with Payment Department for any payment and credit return stock, provide report and information to ensure the customer statement is tally with customer order and payment
• Prepare and submission weekly transaction report about customer's order, payment, problem to satisfy all the customers. Ensure all transactions are processed before due date accurately
• Prepare month end sales activity report of overdue payment and the date of payment will proceed and new customer details
• Establish and foster strong relationship with doctors, nurses and pharmacists in long term use of company's products
• Generated revenue by liaising between doctors and companies to sell products.

• Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
• Updated client accounts with new information and verified data for informed credit approvals. Managed over 60 customer calls per day.
• Kept records of customers' charges and payments.
• CCRIS Front End – Applications & Approval submission
• Perform credit checks for new application & Insolvency report retrieval
• System Maintenance and checking for CIF creation for borrower, directors and guarantors and guarantors, AA creation for new and additional banking facilities in CLS, AmBanCS, TIPlus based on CACC minutes, approval and others
• Monitoring reduction schedule and preparing pass instruction on annual review date and other change of terms
• Prepare and provide reports to RMs on account due for review
• Monitoring and improving loan applications by evaluating applicant information and documentation by informing RMs of incomplete documentation or additional requirements
• Prepare portfolio project monthly report and follow up progress
• Monitoring and submission team email's instruction and value of mortgage
• Used Microsoft Word and other software tools to create documents and other communications.
• Multitasked, worked well under pressure and drove positive change to credit operations.

GPA: 3.12/4.00

• Member of University of Malaya Economics Society (PEKUMA)

GPA: 3.83/4.00

• Dean's List 2013
• Received Yayasan Terengganu Scholarship

5A 1B 3C