Lai Zi jie
Johor Bahru
Summary
Detail-oriented Operator with strengths in machine operation and safety compliance. Monitors production lines to ensure quality control, achieving production targets consistently. Collaborates with maintenance teams to uphold equipment reliability and operational standards. With strong focus on teamwork, communication, and problem-solving, I bring reliable and adaptable approach to any task. Experience in customer service has honed my attention to detail and ability to manage time effectively. Eager to learn and contribute, I am ready to support daily operations and ensure smooth workflow, while maintaining positive attitude and professionalism.
Overview
7
7
years of professional experience
Work History
Cashier
Mango LIGHT
Johor Bahru, Malaysia
12.2024 - Current
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Ensured clean, tidy, and organised checkout areas to enhance customer experience.
- Calculated and provided accurate change to customers after transactions.
- Updated daily records to accurately track sales and payments, supporting financial integrity.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Monitored stock levels at checkout areas and requested timely restocks to prevent shortages.
Sales Assistant
MR DIY
Johor Bahru, Malaysia
08.2020 - 02.2021
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Advised customers on product range, price, delivery, warranties and product use.
- Organised stock room, ensuring easy access to products and efficient inventory management.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Conducted daily store opening and closing procedures, ensuring readiness for business operations.
Operator
Rec Solar
Tuas, Singapore
02.2019 - 06.2020
- Carefully controlled machine settings, including speed and production output.
- Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.
- Maintained cleanliness and organisation in work area, following strict health and safety guidelines.
- Worked flexibly and in adherence to health and safety practices.
- Recorded daily operation logs, accurately documenting all relevant information for compliance purposes.
- Maintained, sanitised and cleaned work areas to meet health and safety standards.
- Constantly achieved production targets by accomplishing tasks to deadlines and meeting quality targets.
- Worked with maintenance teams to organise and coordinate maintenance sessions for machinery.
- Monitored production line for quality control, identifying and rectifying defects in products.
- Loaded and unloaded items from machines and conveyors.
Education
SPM -
SMK Taman Selesa Jaya 2
Johor Bahru, 0101-2017
Skills
- Customer service
- Payment processing
- Cash handling
- Stock management
- Machine operation
- Equipment maintenance
- Production work
- Safety compliance
- Team collaboration
- Problem solving
- Time management
- Positive attitude
- Awareness of Health and Safety
- Machine controlling
- Safety awareness
- Task prioritisation
Languages
English
Upper Intermediate
B2
Malay
Upper Intermediate
B2
Chinese (Mandarin)
Intermediate
B1
Timeline
Cashier
Mango LIGHT
12.2024 - Current
Sales Assistant
MR DIY
08.2020 - 02.2021
Operator
Rec Solar
02.2019 - 06.2020
SPM -
SMK Taman Selesa Jaya 2