Lai Yin Yee
Corporate Communications
Perak,Ipoh
Summary
Proven Sales Administrator and Customer Service Officer with a track record of enhancing customer satisfaction and streamlining operations at Charlton Academy. Expert in database management and known for exceptional administrative support, I significantly contribute to sales growth and customer loyalty. Skilled in complaint resolution and account management, my focus on strategic improvements and client relationships drives success.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Customer Service Officer
Charlton Academy
05.2024 - 09.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Streamlined communication between customers and internal departments for timely issue resolution.
Sales Administrator
Chen Art Interior Design
05.2018 - 04.2021
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
Education
Bachelor Of Corporate Comm - Journalism And Mass Communication
Quest International University
Jalan Kampar, IpohSkills
Inbound and outbound calling
Service recommendations
Database Management
Account management
Documentation and reporting
Sales expertise
Retail materials management
POS systems expert
Recordkeeping strengths
Complaint resolution
Stock management
Receiving support
Order fulfillment
Administrative support
Timeline
Customer Service Officer
Charlton Academy
05.2024 - 09.2024
Sales Administrator
Chen Art Interior Design
05.2018 - 04.2021
Bachelor Of Corporate Comm - Journalism And Mass Communication
Quest International University