Lai Yin Yee
Corporate Communications
Perak,Ipoh
Summary
Proven Sales Administrator and Customer Service Officer with a track record of enhancing customer satisfaction and streamlining operations at Charlton Academy. Expert in database management and known for exceptional administrative support, I significantly contribute to sales growth and customer loyalty. Skilled in complaint resolution and account management, my focus on strategic improvements and client relationships drives success.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Customer Service Officer
Charlton Academy
05.2024 - 09.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Streamlined communication between customers and internal departments for timely issue resolution.
Sales Administrator
Chen Art Interior Design
05.2018 - 04.2021
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
Education
Bachelor Of Corporate Comm - Journalism And Mass Communication
Quest International University
Jalan Kampar, IpohSkills
Inbound and outbound calling
Timeline
Customer Service Officer
Charlton Academy
05.2024 - 09.2024
Sales Administrator
Chen Art Interior Design
05.2018 - 04.2021
Bachelor Of Corporate Comm - Journalism And Mass Communication
Quest International University
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