LAI JIA JIAN
Proton- Sale Advisor
Johor
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Retail Assistant
HealthLane Family Pharmacy
Johor
04.2022 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered incoming calls and emails to provide product information, features and benefits.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Increased sales and customer satisfaction through personalized servicing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Spm - Perniagaan
Smk Puteri Wangsa
Ulu Tiram 01.2017 - 04.2022
Skills
Retail transactions processing
POS systems
Cash register operation
Teamwork and Collaboration
Problem-Solving
Interpersonal Communication
Attention to Detail
Self-Motivated
Clerical Support
Timeline
Retail Assistant
HealthLane Family Pharmacy
04.2022 - Current
Spm - Perniagaan
Smk Puteri Wangsa
01.2017 - 04.2022