Summary
Overview
Work History
Education
Skills
Personal Traits
Personal Information
Timeline
Generic

Lai Chia Ling

Customer Service
Klang

Summary

I am a team player and works well with others. I am also capable to work independently and with minimum supervision. From my previous working experience, I am good in problem solving especially during emergency situation or crisis and ultimately resolve the problems efficiently and effectively. Furthermore, with my past experience at Jardine Shipping, with the knowledge of shipment handling, I have the confidence that I am capable to perform well for this position since I have the knowledge for both Shipping Liners and Forwardings. I feel that your company is a place for me to progress further professionally and I hope to have the opportunity to show my capabilities in my daily work to you. I shall prove to be a valuable asset for your company.

Overview

21
21
years of professional experience
14
14
years of post-secondary education
3
3
Languages

Work History

Executive Business Support

Petikemas Free Zone
01.2018 - 01.2024
  • Freezone Warehouse handling (Customer: Chevron Phillips, ExxonMobil)
  • Handling Freezone clearance (Import & Export)
  • Monitor & coordination of logistics among customer requirement, booking parties & haulage
  • Manage warehouse inventory
  • Data Entry & inventory monitoring in customer SAP system
  • Mentored junior staff members in job accuracies and career growth.

Customer Service Executive

Syarikat Logistik Petikemas
05.2014 - 01.2018
  • Oversee FMCG international & local shipment (Customer: Fonterra Brands)
  • Co-ordinate with warehouse and haulage to ensure smooth transition
  • Managed high volume of shipment while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Monitored key performance indicators to ensure continuous improvement in service quality. Ensuring KPI is met and continuous improvement.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Customer Service Executive

Jardine Shipping Sdn Bhd
09.2012 - Current
  • Handling ISOTANK for Principle Bulkhaul
  • Sourcing suitable sailing schedule according to customer requirements
  • Coordinate with Principle & Customer for smooth shipment transaction
  • Ensure Shipment smooth sailing and handles problem when arise

Branch Executive

The Pacific Insurance Bhd
01.2010 - 01.2012
  • Oversee branch operations
  • Handling Customer’s / Agent’s enquiries
  • In charge of indoor marketing responsibilities
  • Ensure smooth flow of information and documents between branch and Headquarters
  • Reason for leaving: Company taken over – transfer me to do sales which I have no interest

Customer Service Coordinator

Kannal Technologies Bhd
09.2005 - 11.2009
  • Oversee and supervise customer service operation (4 staff)
  • Provide solution to crisis or problems that arises in Cust Svc Dept
  • Ensure that daily collection tally and report to accounts dept on daily collection.
  • Provide full cooperation with other department to ensure smooth process
  • Communicating with Shipping Liners and Forwarding to ensure that all containers charges are correctly charged

Management Trainee

Sure-Reach Worldwide Express Sdn Bhd
08.2004 - 11.2004
  • International Shipment Tracking – oversee incoming and outgoing international shipment and ensure arrival. Need to work closely with colleagues to answer enquiries from customers
  • Ensure smooth operation flow

Education

SPM -

SMK Kampung Jawa
01.1995 - 01.2000

Diploma in Business Admin - undefined

Olympia College
01.2001 - 01.2005

Degree in Business Admin - undefined

University of Nottingham
01.2004 - 01.2009

Skills

Customer relationship management

Personal Traits

  • Ability to interact with all levels of people
  • Good Personality, i.e. hardworking, willingness to learn
  • Team Player
  • Capable of working under minimum supervision
  • Ability to analyse and solve problems

Personal Information

  • ID Number: 821126-10-5667
  • Date of Birth: 11/26/82
  • Gender: Male
  • Marital Status: Single

Timeline

Executive Business Support

Petikemas Free Zone
01.2018 - 01.2024

Customer Service Executive

Syarikat Logistik Petikemas
05.2014 - 01.2018

Customer Service Executive

Jardine Shipping Sdn Bhd
09.2012 - Current

Branch Executive

The Pacific Insurance Bhd
01.2010 - 01.2012

Customer Service Coordinator

Kannal Technologies Bhd
09.2005 - 11.2009

Management Trainee

Sure-Reach Worldwide Express Sdn Bhd
08.2004 - 11.2004

Degree in Business Admin - undefined

University of Nottingham
01.2004 - 01.2009

Diploma in Business Admin - undefined

Olympia College
01.2001 - 01.2005

SPM -

SMK Kampung Jawa
01.1995 - 01.2000
Lai Chia LingCustomer Service