KYOHUN SEO
penang
Summary
Results-driven Customer Service Professional with experience in fast-paced, multicultural environments. Skilled in communication and problem-solving, delivering exceptional service while collaborating with diverse teams to enhance customer satisfaction and operational efficiency. Background includes logistics and aviation security, demonstrating adaptability and commitment to continuous learning.
Overview
12
12
years of professional experience
Work History
Tier 1 Ads Customer Service Operator
Teleperformance Malaysia
penang, Malaysia
01.2025 - Current
- Diagnosed and resolved diverse technical difficulties and inquiries for clients using Meta advertising platform, enhancing user experience and client satisfaction.
- Provided technical guidance on optimizing ad performance and setting up accurate conversion tracking to maximize client ROI.
- Resolved complex billing issues, payment method errors, and advertising credit inquiries, ensuring timely access to services and maintaining client trust.
- Troubleshot data discrepancies and tracking errors captured via Meta Pixel and Conversions API (CAPI), improving data accuracy and client reporting.
- Assisted clients with critical account security recovery, including hacking incidents and asset-related policy restrictions.
- Diagnosed and resolved operational glitches and errors encountered while utilizing various Meta advertising management tools.
- Identified, verified, and escalated product errors and technical bugs within the advertising platform to engineering teams.
High Reach Forklift Operator
Sigma Healthcare
Brisbane, Australia
05.2023 - 10.2024
- Managed inbound logistics, focusing on efficient put-away and high-tier racking operations.
- Supported outbound operations by executing accurate order picking and inventory replenishment.
- Utilized Warehouse Management Systems (WMS) and RF scanners to maintain stock accuracy and streamline inventory control.
- Collaborated cross-functionally with various departments to ensure seamless operations and execute ad-hoc tasks.
Senior Aviation Security Officer
IIAC Kuwait T4 Office
kuwait city, kuwait
01.2020 - 03.2023
- Served as a lead trainer preparing local staff for official TSA (Transportation Security Administration) operational evaluations.
- Leveraged extensive aviation security screening expertise gained at Incheon International Airport to onboard new hires and deliver fundamental operational training.
- Supervised shift rotations and position management while conducting comprehensive training for incoming screeners as a Senior X-ray Operator.
- Instructed local personnel on advanced security equipment operation and shared practical knowledge on standard equipment testing procedures.
- Transferred practical, field-proven know-how and best practices in aviation security screening to optimize team performance.
Aviation Security Screening
Unies
INCHEON, South korea
03.2014 - 12.2019
- Conducted passenger security screenings in accordance with aviation security regulations and prohibited items policies.
- Performed checked baggage screenings using advanced X-ray equipment based on security regulations.
- Participated in quarterly evaluations conducted by the TSA, the Seoul Regional Aviation Administration (under MOLIT), and Incheon International Airport Corporation, while maintaining high scores in passenger satisfaction surveys.
- Served as a mentor in the company mentoring program from the second year of service, training and onboarding new hires.
Education
Diploma of Higher Education - Department of Police Administration
Osan-College
Osan01-2021
Skills
- Customer service
- Technical troubleshooting
- Account security recovery
- Customer relationship management
- Data analysis
- Advertising optimization
- Billing resolution
- Team training
Languages
English
Intermediate
B1
Korean
Proficient
C2
Timeline
Tier 1 Ads Customer Service Operator
Teleperformance Malaysia
01.2025 - Current
High Reach Forklift Operator
Sigma Healthcare
05.2023 - 10.2024
Senior Aviation Security Officer
IIAC Kuwait T4 Office
01.2020 - 03.2023
Aviation Security Screening
Unies
03.2014 - 12.2019
Diploma of Higher Education - Department of Police Administration
Osan-College