Kwong Thong Goh
Sales Manager - ASEAN
Shah Alam
Summary
Extensive international commercial experience across various cultures and geographical region, with multi year cross cultural communication skills. Motivated by creative entrepreneurial work that also allows for traditional business solutions when they serve me best. Excel when able to practice a balance of creative and traditional methods in a for-profit enterprise. Excellent problem solving skills and a creative multi-party solution provider.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Sales Manager - ASEAN
SIG Combibloc (M) Sdn Bhd
07.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Manager - ASEAN
Scholle IPN Packaging (SEA) Sdn Bhd
01.2004 - Current
- Company Overview: A privately held multinational market leader in specialty flexible packaging, precision injection molded parts and integrated filling systems, with global revenue in excess of ISz 500 million and a global workforce of more than 2000 talents.
- As a sales manager based in the Malaysian sales office, I have managed and led the organization's South East Asian commercial operations for over 16 years, starting off as a Business Manager and subsequently promoted to the role of Sales Manager.
- Reporting directly to the Managing Director of Asia Pacific based in Australia, key responsibilities include all commercial functions and day to day management of the sales offices/operations in South East Asia.
- A privately held multinational market leader in specialty flexible packaging, precision injection molded parts and integrated filling systems, with global revenue in excess of ISz 500 million and a global workforce of more than 2000 talents.
Senior Technical Sales Engineer
Stenta Films (M) Sdn Bhd
05.1999 - 01.2004
- Company Overview: A privately held specialty plastic film manufacturer with manufacturing operations in Malaysia and Indonesia, with group revenue in excess of US$ 60 million and a workforce in excess of 500 talents.
- First formal employment upon graduation, starting off as a management trainee and subsequently held roles as Technical Service Engineer, Technical Sales Engineer and Sr Technical Sales Engineer.
- This commercial role covers an extensive geographical area, including the Middle East, Indian Subcontinent and South East Asia, across a diverse range of industries, from tobacco, pharmaceuticals, plastic converters and boutique packaging service providers.
- The role reports to the Country Manager based in Malaysia.
- Roles and Responsibilities:
- Presented technical presentations to clients to explain product features and benefits.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Education
Bachelor in Engineering - Aerospace
Universiti Putra Malaysia
06.1997 - 05.1999
Skills
Sales planning and tracking
Lead generation and new business development
Sales team training
Performance management
Strategic planning
Territory sales and Pipeline management
Proposal development
Verbal and written communication
Sales strategy development
Sales presentations
Key account management
Salesforce
Consultative and relationship selling
Certification
Strategic Leadership, Russell Reynolds Associates, 02/01/19, 11/01/19
Personal Information
- Date of Birth: 09/04/1976
- Nationality: Malaysian
Timeline
Sales Manager - ASEAN
SIG Combibloc (M) Sdn Bhd
07.2022 - Current
Sales Manager - ASEAN
Scholle IPN Packaging (SEA) Sdn Bhd
01.2004 - Current
Senior Technical Sales Engineer
Stenta Films (M) Sdn Bhd
05.1999 - 01.2004
Bachelor in Engineering - Aerospace
Universiti Putra Malaysia
06.1997 - 05.1999