Kwong Thang Chow
Store Manager
Kuala Lumpur
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
Work History
Store Manager
Versace
01.2013 - Current
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assessed local market trends to make informed decisions regarding product assortment adjustments.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Associate
Bally
05.2009 - 08.2012
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Giordano Laides
06.2009 - 03.2012
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- In charges of in store visual merchandiser.
Education
No Degree - Bakery
Shanghai Pudong Training Center
Shanghai 04.2001 -
No Degree - Bakery
Sugarcraft Baking & Culinary Academy
Sri Petaling 04.2001 -
Skills
Store Merchandising
Timeline
Store Manager
Versace
01.2013 - Current
Sales Associate
Giordano Laides
06.2009 - 03.2012
Sales Associate
Bally
05.2009 - 08.2012
No Degree - Bakery
Shanghai Pudong Training Center
04.2001 -
No Degree - Bakery
Sugarcraft Baking & Culinary Academy
04.2001 -
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