KWONG SIANG DING
SERVICE CONSULTANT
Sitiawan,Perak
Summary
At Tan Chong Ekspres Auto Servis , I excelled as a Service Advisor, leveraging my adept customer service and technical support skills to significantly enhance service delivery quality. My proactive approach in educating customers and resolving complaints boosted satisfaction rates, achieving high customer ratings. I thrived on teamwork and continuous professional development, staying ahead of industry trends.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
12
12
Certifications
4
4
Languages
Work History
Service Advisor
Tan Chong Group
Sitiawan, 08
06.2010 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Education
High School Diploma -
TIMES ACADEMY
Kuala Lumpur, Malaysia 01.2007 - 01.2010
Skills
Customer service
Team collaboration
Workflow management
Price quoting
Handling customer complaints
Listening skills
Service recommendations
Excellent communication
Technical support
Vehicle assessment
Service estimates
Computer skills
Customer service
Accomplishments
- Achieved Top Sales SA by completing sales with accuracy and efficiency. 2018.
Certification
City & Guilds Basic Motor Vehicle Engineering
Timeline
N-Step Qualified as Senior Chassis Specialist
08-2016
Introduction to First Aid & Cardio Pulmonary Resuscitation
03-2014
Northern 2 Region SGIC Competition 3rd Place
09-2013
N-Step Qualified as Senior Engine Specialist
06-2013
N-Step Qualified as Chassis Specialist
07-2012
N-Step Qualified as Engine Specialist
04-2012
N-Step Qualified as Electrical Specialist
02-2012
N-Step Satisfactory Level of Achievement as Technician
10-2010
Service Advisor
Tan Chong Group
06.2010 - Current
City & Guilds Diploma in Automotive Sales, Service and Spare Parts
04-2010
City & Guilds (IESOL)-Access-A2
07-2009
City & Guilds Basic Motor Vehicle Engineering
05-2009
City & Guilds Automotive Sales, Service and Spare Parts
05-2009
High School Diploma -
TIMES ACADEMY
01.2007 - 01.2010
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