Kuu Shanornneaie Shafei
Administrator / Procurement / Sales And Service Support / Logistics Operations
Selangor,Shah Alam
Summary
Dedicated Administrator with extensive experience in administrative support, purchasing, and logistics. Skilled in streamlining procurement processes to enhance operational efficiency. Excellent communicator with a knack for sales support and customer service. Seeking an opportunity to apply my skills in a dynamic environment that values strategic procurement and service integration. Eager to join a team where I can contribute to procurement initiatives and support service excellence.
Overview
22
22
years of professional experience
2
2
Languages
Work History
PARTS ADMINISTRATOR
Gerber Technology, Lectra Company
2 2021 - Current
- Responsibilities include arranging service calls, coordinating service requests, issuing service requests, managing service hotline, sales order processing, shipment coordination, recording customer install base, warranty work tracking, customer inquiry handling, contract management, PO creation and invoicing, quotation preparation, sales/service target planning, aftermarket sales/service visits, logistics coordination, supply chain optimization, vendor management, customs compliance, and inventory management.
EXECUTIVE, TECHNICAL SERVICE SUPPORT
DKSH Technology Sdn Bhd
10.2019 - 01.2021
- Responsibilities include arranging service calls, coordinating service requests, scheduling coordination, service ticket issuance, service report handling, hotline management, sales order coordination, installation data recording, service report provision, warranty work tracking, customer inquiry and breakdown calls, contract service agreements, PO creation and invoicing, and quotation creation.
CUSTOMER SERVICE EXECUTIVE
ActyPro Technology Sdn. Bhd.
07.2018 - 09.2019
- Responsibilities include establishing file organization system, generating customer service reports, creating/closing/invoicing customer service reports, preparing quotations/contracts/orders/material delivery, resolving customer queries, order processing, monitoring shipment and receiving, payment verification and sales reporting, contract monitoring and renewal, liaison with applications engineering, handling replacement and returns, shipment coordination, customer and exporter liaison, sales operation follow-up, assisting director executive, and performing ad-hoc duties.
CUSTOMER SERVICE COORDINATOR
Schmidt BioMedTech Sdn. Bhd.
05.2005 - 06.2018
- Responsibilities include establishing file organization system, coordinating staff travel claims, petty cash & welfare fund, generating customer service reports, creating/closing/invoicing customer service reports, preparing and submitting weekly reports, preparing quotations/contracts/orders/material delivery, resolving customer queries, order processing, monitoring shipment and receiving, payment verification and sales reporting, contract monitoring and renewal, liaison with applications engineering, handling replacement and returns, division management, assisting the service manager, and performing ad-hoc duties.
ADMIN ASSISTANT
Antah Healthcare Group
06.2002 - 05.2005
- Responsibilities include establishing a proper file organization system, liaising with government authorities, coordinating staff's travel claims, petty cash & welfare fund, maintaining office equipment and machines, generating and issuing customer service reports, creating/closing/invoicing customer service reports, preparing and submitting weekly reports, preparing quotations/orders/material delivery, verifying customer payments and preparing sales reports, preparing and submitting external customer's local purchase order, keying-in and updating all branches customer service reports, following up and resolving customer queries and orders, providing sales and service support, and performing other duties as assigned.
Education
SPMV -
Sek. Men. Vokasional Sg. Petani II
Sg. Petani, KedahSRP - undefined
Sek. Men. St. Theresa
Sg. Petani, KedahSkills
Microsoft Office Suite: Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating documents, spreadsheets, presentations, and managing email communication
Timeline
EXECUTIVE, TECHNICAL SERVICE SUPPORT
DKSH Technology Sdn Bhd
10.2019 - 01.2021
CUSTOMER SERVICE EXECUTIVE
ActyPro Technology Sdn. Bhd.
07.2018 - 09.2019
CUSTOMER SERVICE COORDINATOR
Schmidt BioMedTech Sdn. Bhd.
05.2005 - 06.2018
ADMIN ASSISTANT
Antah Healthcare Group
06.2002 - 05.2005
PARTS ADMINISTRATOR
Gerber Technology, Lectra Company
2 2021 - Current
SPMV -
Sek. Men. Vokasional Sg. Petani II
SRP - undefined
Sek. Men. St. Theresa
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