Kuswandi Hasan
Kuching,Malaysia
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Innovative Branch Manager successfully building customer relationships in Retails. Strong multi-tasker and project coordinator delivers desired results due to unwavering focus and outstanding work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Banking professional highly successful at account and branch management. Extensive knowledge of banking products and services as well as business development and marketing. Personable leader with impressive customer service skills. Ambitious banking professional extensively trained in bank leadership, fraud awareness and teller operations. Logical Manager skilled in problem-solving and creative decision-making. Frequently acknowledged for quality leadership abilities.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work History
Branch Manager
Habib Jewels Sdn Bhd
Kuching, Sarawak
02.2016 - Current
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Identified and capitalized on community business opportunities with effective networking.
- Increased monthly staff retention rate after implementing new training programs.
- Protected company assets with strategic risk management approaches.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Generated dramatic improvements across entire sales cycle.
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Executive
Transnational Insurance Broker Sdn Bhd
Kuching, Sarawak
09.2015 - 02.2016
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Earned company exceptional ratings and testimonials from clients and industry organizations.
- Liaise between clients and insurance companies, with a goal to find the best deal to suit their clients' needs
- Acquire new clients and win accounts against competitors
- Assist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies, and negotiating the final deals
- Understand the provisions of each policy and communicate this information to the customer
- Share client information with insurance carriers to determine which products are best to recommend
- Act as a liaison between insurers and clients
- Building and maintaining business relationships with clients
- Preparing reports for insurance underwriters
- Research insurance trends, policies and products
Assistant Store Manager
Metrojaya Departmental Store
Kuching, Sarawak
12.2012 - 09.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed and interpreted store trends to facilitate planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Approved regular payroll submissions for employees.
Senior Personal Banker/Acting Assistant Manager
RHB Bank Bhd
Sibu, Sarawak
07.1994 - 03.2010
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Identified and investigated variances to financial plans and forecasts.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Well-versed in loans, credit documentation process, Wealth Management Products & Deposits.
- Taking responsibility for the planning and execution of financial duties and projects of a company.
- Preparing financial statements, reports, and forecasts for the business to ensure financial stability.
- Drafting budgets, income statements, balance sheets, tax returns, and reports required by regulatory authorities.
- Managing the risks involved in the financial activities of the business.
- Estimating short and long-term financial objectives by setting performance targets.
- Compiling financial reports and supervising month-end processes.
- Drafting procurement processes and signing off on purchase orders.
- Managing and monitoring metrics, KPI tracking, and reports for the financial department.
- Evaluate the financial performance of the organization and measure returns on investments.
- Providing training to staff members regarding financial processes.
Education
High School Diploma -
Asia Pacific Flight Training
Kota Bharu, Kelantan 04.2010 - 08.2012
High School Diploma -
SMK Kampung Nangka
Sibu, Sarawak 01.1989 - 12.1993
Skills
Familiar with account coding
Relationship building and management
Business development expertise
Bank security expert
Sales professional
Cash handling expertise
FHA loan process background
Reporting familiarity
Accounts Payable
Business Development
Approachable
Loans
Team Player
Strong team-builder
Staff Training
Bottom Line LoanMaster Loan Servicing
Friendly
Customer service awareness
Employee Development
Revenue Generation
Verbal/written communication
Product training
Accounts Receivable
Sales expertise
Goals and performance
Community Relations
Documentation
Proficient in MS Office
Relationship Management
Marketing
Financial Advising
Resourceful nature
Banking
Financial services
Key performance indicators
Cash Handling
Project Management
Background in mutual funds, stocks, bonds and investments
Staff Management
Timeline
Branch Manager
Habib Jewels Sdn Bhd
02.2016 - Current
Executive
Transnational Insurance Broker Sdn Bhd
09.2015 - 02.2016
Assistant Store Manager
Metrojaya Departmental Store
12.2012 - 09.2015
High School Diploma -
Asia Pacific Flight Training
04.2010 - 08.2012
Senior Personal Banker/Acting Assistant Manager
RHB Bank Bhd
07.1994 - 03.2010
High School Diploma -
SMK Kampung Nangka
01.1989 - 12.1993