Kuraiza Idris

Accomplished operations and retail professional with over 19 years of experience driving business growth, profitability, and operational excellence in high-performing environments. I have a proven track record in strategic workforce management, cost control, and staff development. I have successfully led cross-functional teams and large-scale projects, resulting in increased sales and productivity, reduced costs, and enhanced customer satisfaction across multiple markets. Adept at leading change, optimizing operations, and fostering a positive work environment.

• Freelance Retail Project Consulting, Provided strategic consulting on labour and workflow analyses for retail companies, leading to cost reductions, improved efficiency, and increased sales.
• Operational Efficiency & Process Optimization, Implemented process improvements and SOPs across Giant, Cold Storage, and Guardian, enhancing replenishment process, disposal process, checkout efficiency, and workforce planning.
• Workforce & Store Transformation (Giant, Cold Storage, Guardian - MY & SG), Led workforce optimization projects in Malaysia and Singapore, creating labour models and implementing data-driven scheduling to boost productivity and reduce labour costs.
• Retail Store Openings & Expansion, Successfully led end-to-end store openings, including layout planning, operational setup, staffing, and launch execution for Aihome Retail Shop, Ben's Independent Grocer Supermarket, and Chili's Restaurant.
• Event & Roadshow Management, Spearheaded major events and roadshows, driving brand engagement and sales.