Kun Seng Lee
Customer Service Executive
Kuala Lumpur,Cheras
Summary
Logical Customer Service bringing 2 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
Startek Malaysia
Ara Damansara, Selangor
07.2022 - Current
- Verifying applicant details like employment and education history.
- Contact previous company reported by applicant via call and email to verify details provided by applicant.
Customer Service Executive
Webhelp
Taman Maluri, Kuala Lumpur
12.2021 - 06.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Kitchen Crew
Self Employed Services
Mahkota Cheras, Selangor
01.2021 - 12.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Kitchen Crew
Mizudo Hotpot Sunway Pyramid
Bandar Sunway, Selangor
07.2019 - 11.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Followed food safety practices and sanitation guidelines.
Waiter
Go Noodle House
Seri Kembangan, Selangor
02.2018 - 07.2019
Education
UPSR - General Studies
SJKC Connaught 2
Bandar Damai Perdana 01.2006 - 12.2012
SPM - General Studies
SMK Bandar Damai Perdana
Bandar Damai Perdana 01.2013 - 12.2017
Skills
Issue escalation
undefinedTimeline
Customer Service Executive
Startek Malaysia
07.2022 - Current
Customer Service Executive
Webhelp
12.2021 - 06.2022
Kitchen Crew
Self Employed Services
01.2021 - 12.2021
Kitchen Crew
Mizudo Hotpot Sunway Pyramid
07.2019 - 11.2021
Waiter
Go Noodle House
02.2018 - 07.2019
SPM - General Studies
SMK Bandar Damai Perdana
01.2013 - 12.2017
UPSR - General Studies
SJKC Connaught 2
01.2006 - 12.2012
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