Overview
Work History
Skills
Timeline
Generic

Ku Nordin Ku Ariffin

Senior Program Manager
Penang

Overview

27
27
years of professional experience

Work History

Senior Program Manager

Alliance Contact Manufacturing Sdn Bhd
04.2016 - Current
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
  • Experience in Leading, motivating and equipping a team both & indirect to meet the set goals (budget and projects), manage changes, and continues process improvement.
  • A team player with exceptional communication skills both written and spoken in English and Malay. .
  • Travel will be required to Global manufacturing sites and to customer sites.
  • Strong desire to learn & natural motivator capable of presenting to customer & supply partner.
  • Lead/ Control BOM) configuration management, DFM, products Management, work instructions, and associated software.
  • Work with Supply chain & Design to build up preferred suppliers for design and cost reduction supporting VAVE & component Engineering Services. .
  • Define and own aggressive KPIs for quality, performance, delivery, and cost for all EMS projects. .
  • Strong analysis strength and the ability to evaluate and analyst multiple forms of engineering data, specification, RFQ, and participate in bid and proposal activities.
  • Strong in process management with experience in products development, products engineering, customer issue management & supplier issue handing good understanding of Quality management systems in essential.
  • 10+ year experience in manufacturing if electrical products. .Lead engineering divisions across the business sites within Global operation. . Assist with strategy and execution of new customer business development. .
  • Optimize the process of introduction a new products successfully into manufacture and support through the lifecycle.
  • Total accountability for the management and profitability of the entire Manufacturing , Engineering , Facility and Maintenance.
  • Establish credibility both in operational and strategic management of RND design engineering group. .Develop and implement an R&D/NPI strategy for the assigned products in cooperation with the center of excellence by managing/conducting research activities in order to solve problems and improve or generate new products.
  • Provide internal technical expertise to costumer on new product introduction(NPI). .Strong interpersonal skills with ability to maintain excellent working rapports with customer/business team, architect, project leader or managers and technical staff. Establishes team effort focused on project goals and objectives; provides guidance and support to team members; proactively anticipating and overcoming obstacles; sets high standards to achieve objectives. Integrates corporate initiatives into project plans.
  • Coordinates cross functional terms thought meeting and progress measurement..Menages project activities related to project within given constraints of scope, schedule. budget, and quality through the duration of the project.
  • Ensure that the right is developed and delivered based on quality standard contract requirement.
  • Responsible for the management performance and completion of the major contract or product program.
  • Manages subordinates staff in the day to day performance of the their jobs, work toward sales objectives by upper level of management.
  • Self-motivated with the ability to work independently and in the team environment.. Direct the Program Management team to ensure a successful transition of new business.
  • Improved project efficiency by streamlining communication channels and optimizing resource allocation.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
  • Trained teams in to accomplish set goals and benchmarks.
  • Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
  • Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
  • Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
  • Ensured compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the company.

BCM

Program Managers
07.2012 - 01.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed project typically from initiation through delivery.
  • Coordinates cross functional terms thought meeting and progress measurement.
  • Menages project activities related to project within given constraints of scope, schedule. budget, and quality through the duration of the project.
  • Ensure that the right is developed and delivered based on quality standard contract requirement.
  • Manages all facets of an ongoing program may include developing and implementing new programs.
  • Responsible for the management performance and completion of the major contract or product program.
  • Manages subordinates staff in the day to day performance of the their jobs, work toward sales objectives by upper level of management.
  • A. Commercial 1.
  • PM to act as “One Window” to the customer;
  • Cover all areas and to follow through and drive fulfillment.
  • If Customer goes direct to the Department, PM has to be in the loop to follow through and drive closure.
  • Take ownership of quotation, price review, claims, PPV, rework cost, ECN cost, NRE, set-up cost and all commercial matters.
  • To coordinate with all departments to get unit rates, hourly rates, suppliers quote, material costs etc. to work out the total cost and submit to Business Unit Head (BUH)/Management for review before sending to customers.
  • All cost and commercial matters dealings with customers can only go through PM.
  • Price quote is to be the latest accurate price. There should be no dummy quote.
  • All cost matters shall have a closure target date agreeable by BUH/Management.
  • Responsible for setting up, maintaining, updating, reviewing and upgrading of Historical records for all quotations, pricing, cost matters, pricing/cost changes revisions.
  • Responsible for maintaining clean and updated records to be stored in the Company’s Confidential Central folder.
  • Order Processing
  • 1. Upon received PO
  • Acknowledge receipt to customer within 24 hours.
  • Review accuracy of PO pricing to latest revision, availability of materials and line capacity to meet the delivery date.
  • Once all above confirmed, PM to confirm acceptance of PO to customer within 3 working days of receipt of PO.
  • Escalate within 24 hours to BUH/Management, if PO cannot be accepted.
  • Forward immediately accepted PO to Planning Dept. for further actions.
  • Take ownership of OTD closure using tracker and carry out daily review with BUH. vii. Follow through on daily shipment.
  • Take ownership of ECN, PCN, RMA, FP, HUB Management, Customer Forecast, NPI and evaluation build activities closure.
  • Keep in regular communication with customer minimum once a week.
  • Responsible to work with customer on new projects and growing the business.
  • Review and drive on closure of customer feedback.
  • Perform and fulfill all requirements of customer visit
  • i. Pick-up & Sent-off Arrangements
  • ii. Presentation Package
  • iii. Hosting Meeting
  • iv. Coordinate with different Dept.
  • v. Attend to customer’s fulfillment throughout the customer visit. • Develop and implement an R&D/NPI strategy for the assigned products in cooperation with the center of excellence by managing/conducting research activities in order to solve problems and improve or generate new products. • To mange the overall product deliverable and ensure that all tasks and processes are executed according to the production timeline
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Senior Engineer

MIMOS Berhad
01.2012 - 06.2012
  • Monitored employee performance to keep projects on task.
  • Determined equipment failure root cause and implemented solutions.
  • Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
  • Controlled project costs by approving expenditures.
  • To plan and fulfill customer order by executing the production work order once approval is granted by the manegement and managing end to end manufacturing processes to ensure smooth implemention of the production work.
  • a) Working with as sub-con engineer to cover Manila sub-con at Amertron and Jitra, Kedah.
  • b) Train on product transfer at USA and Japan Kobe to Malaysia
  • c) Able to work and travel at any time
  • To ensure that all product delivered with exceptional standards and quality, complete with the proper documentations and accessories and delivered as per customer's requirement.
  • KEY RESPONSIBILITIES:
  • To mange the overall product deliverables and ensure that all tasks and processes are executed according to the production timeline.
  • To monitor and manage the execution of processes done by supplier/vendor/manufacturer and ensure that they follow the agreed processes and procedures.
  • To ensure that all material delivered by the supplier/vendor meet the specification/quality/quantity and in timely manner
  • To verify that end product fulfilled the functionality and standards required by oerforming the necessary auditing work.
  • To ensure that the products are delivered with appropriate packaging ,manuals,instruction and labeling.
  • To compute, compete and propose budget for the business plan on outsourcing work which relates to the production deliverables base on history, trend and targeted by product to sell.
  • To evaluate and provide feed on supplier/vendor performance once TMR&D has accepted their deliverables.
  • To provide the vendors info, contact detail and scope of work in producing to support team for operation and maintenance purposes.
  • To mange the purchasing request and payment to the supplier once supplier component are accepted with zero defects.
  • To participate in the post mortem on the delivered products and to derive the improvement plan in ensuring that such issues or drawback will not occur in the future.
  • Assessed scope and requirements to assist with project design determinations.
  • Developed technical documentation for seamless communication of complex engineering concepts among team members and stakeholders.
  • Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
  • Implemented cost-saving measures, reducing overall expenses without compromising quality or functionality of deliverables.
  • Conducted tests to determine success of product performance.

Asst Manager. Production Engineering

Telekom Research & Development Sdn Bhd.
02.2010 - 11.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • To plan and fulfill customer order by executing the production work order once approval is granted by the management and managing end to end manufacturing processes to ensure smooth implementation of the production work.
  • To ensure that all product delivered with exceptional standards and quality, complete with the proper documentations and accessories and delivered as per customer's requirement.
  • KEY RESPONSIBILITIES:
  • To mange the overall product deliverables and ensure that all tasks and processes are executed according to the production timeline.
  • To monitor and manage the execution of processes done by supplier/vendor/manufacturer and ensure that they follow the agreed processes and procedures.
  • To ensure that all material delivered by the supplier/vendor meet the specification/quality/quantity and in timely manner
  • To verify that end product fulfilled the functionality and standards required by performing the necessary auditing work.
  • to ensure that the products are delivered with appropriate packaging ,manuals,instruction and labeling.
  • To compute, compile and propose budget for the business plan on outsourcing work which relates to the production deliverables base on history, trend and targeted by product to sell.
  • To evaluate and provide feed on supplier/vendor performance once TMR&D has accepted their deliverables.
  • To provide the vendors info, contact detail and scope of work in producing to support team for operation and maintenance purposes.
  • To mange the purchasing request and payment to the supplier once supplier component are accepted with zero defects.
  • To participate in the post mortem on the delivered products and to derive the improvement plan in ensuring that such incuses or drawback will not occur in the future.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Mentored team members to enhance professional development and accountability in workplace.

HOD Process Engineer

Senzpak (m) Sdn Bhd
01.2008 - 03.2009
  • Conducted root cause analysis to identify, prioritize and eliminate process losses.
  • Collaborated with cross-functional teams to improve product quality, resulting in increased customer satisfaction.
  • Designed and executed experiments to identify process improvements, leading to reduced costs and increased efficiency.
  • Reduced production downtime by conducting thorough root cause analyses and implementing corrective actions.
  • Head of division of process and Equipment.
  • Project leader of new product.
  • Inchange in FOL & EOL process. W/B,D/A and Testing Area
  • Train AE on the equipment Kaijo and ASM
  • Train New Engineer on the process 6) Project leader for new Product transfer
  • Cost saving project on the PCB Gold to Aluminum 8) Carry out process/equipment buyout for new product. 9) Work with Production and Marketing to meet customer request.
  • Participated in project reviews to enable ongoing status tracking and reporting.
  • Provided technical assistance to production team when issues arose.
  • Developed process control strategies for optimizing equipment performance and reducing variability in production output.

SENIOR SMT PROCESS ENGINEER

SCARMEL MALAYSIA SDN BERHAD
12.2006 - 03.2008


  • Conducted root cause analysis to identify, prioritize and eliminate process losses.
  • Meet customers request on the sample (FA)
  • Train Junior engineer and ae on the equipment.
  • Work with QA Dept on the FMEA improve the line issue and send good sample to customers.
  • work with Marketing on MTS and material request.
  • provide Train to production on the SOM /Drawing and other.
  • Product: CD ROM Floppy Disk Job Function: 1) Machine maintenance and trouble shooting for machine like: i- Solder printer ii- JV Machine iii- SS2 machine (component insert) iv- SS9 machine (chip insertion machine) v- Solder wave or dipping machine vi- MQ machine- IC insertion machine) vii- ICT – In Circuit Tester viii- FCT – Function Circuit Tester) ix- Coil Winding machine

Process Engineer

Avago Technologies (Malaysia)Sdn.Bhd.
12.2004 - 12.2006
  • Conducted root cause analysis to identify, prioritize and eliminate process losses.
  • Collaborated with cross-functional teams to improve product quality, resulting in increased customer satisfaction.
  • Designed and executed experiments to identify process improvements, leading to reduced costs and increased efficiency.
  • Reduced production downtime by conducting thorough root cause analyses and implementing corrective actions.
  • Cost saving-PCB thin gold change to fresh gold, and gold wire change to aluminum wire using running on ASM 509 model.
  • testing- Display current 5v change to 3.3v as customers request.
  • Downtime -10% less 0.5% Makes recommendation and executes solution to improve performance on equipment uph, capacity, reduce downtime,mcs parts tear and wear or to reduce cost.
  • Involved in the equipment management and technical support such as engineering improvement and people management.
  • Had established spare part management system to support manufacturing activities.
  • To carry out process/equipment audits where necessary to ensure compliance to good engineering practices.
  • Had working knowledge of process control and equipment installation and maintenance.
  • Ensure that machines/equipment are in good working order and have adequate safety precaution in place
  • To carry out process & equipment buyout for new product/machine.
  • Work with the team on the problem solving using FMEA tool.

AE @ Engineer

Agilent Technologies(M) Shd Bhd
01.1998 - 01.2004
  • Improved team productivity by providing technical guidance and mentoring junior engineers.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Technician/Specialist Technician/Associate Engineer 111
  • Repair and perform troubleshooting on any machine breakdown and study/work to reduce/eliminate recurring machine problems.
  • Set-up and installation of new and existing equipment.
  • Maintains proper documentation of machine downtime and parameter.
  • Comply to safety rules and regulations when carrying out work assignments
  • Conduct training on maintenance,troubleshooting and repair for new equipment.
  • Provide assistance and training to junior technician. 6) Interface with production,engineer and personnel in the absence of tech. supervisor/manager.
  • Act as PM coordinator,spare parts coordinator and manufacturing training program coordinator for production specialist.
  • Worked closely with the engineer for continuous yield and quality improvement.
  • Assisted in the creation of PM system in Baracuda line. 10) Active team contributor in the execution of TPM activities.
  • Assisted in the execution of blue lamp transfer and support sub-con activities.
  • Assisted in the maintenance of a good QS9000 quality system related to all equipment in FOL

Skills

Strategic goal development

Timeline

Senior Program Manager

Alliance Contact Manufacturing Sdn Bhd
04.2016 - Current

BCM

Program Managers
07.2012 - 01.2016

Senior Engineer

MIMOS Berhad
01.2012 - 06.2012

Asst Manager. Production Engineering

Telekom Research & Development Sdn Bhd.
02.2010 - 11.2011

HOD Process Engineer

Senzpak (m) Sdn Bhd
01.2008 - 03.2009

SENIOR SMT PROCESS ENGINEER

SCARMEL MALAYSIA SDN BERHAD
12.2006 - 03.2008

Process Engineer

Avago Technologies (Malaysia)Sdn.Bhd.
12.2004 - 12.2006

AE @ Engineer

Agilent Technologies(M) Shd Bhd
01.1998 - 01.2004

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Ku Nordin Ku Ariffin Senior Program Manager