KUN LIN (GRACE) FONG

• Created a welcoming office environment by maintaining clean, organized spaces for staff use.
• Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
• Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
• Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
• Streamlined office processes by implementing efficient organizational systems and procedures.
• Oversaw the inventory levels and budget for office supplies and ensure the administrative assistant to place orders when necessary to prevent stock shortages.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
• Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
• Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.

Administrative Roles and Responsibilities Accounting Services Roles and Responsibilities Monthly GST Report Preparation

• Perform administrative and office support activities for the Manager. This includes fielding telephone calls, receiving and directing visitors, data entry, and filing.
• Coordinate office maintenance with suppliers as needed.
• Arrange and coordinate company or staff travel plans and organize company events.
• Manage orders and purchases of office supplies, including stationery and groceries, when required.

• Prepare payment advice and tax invoices for customers when payments are due.
• Manage and control credit, including debt collection.
• Perform general data entry and filing for outgoing payment advice and bills.
• Prepare monthly payment requests and coordinate with relevant parties to arrange supplier payments.
• Handle and sort incoming and outgoing mail, responding to queries as needed.
• Manage petty cash transactions.

• Print, sort, and update monthly GST tax invoices in the given format.
• Reconcile and ensure all data is accurately entered as per the bank statement.
• Prepare monthly GST reports within the set deadline.
• Coordinate with relevant parties for input and output tax claim submissions.

Key Responsibilities

Report to : Managing Director and Sales Manager

Key Responsibilties:

1) Overall Containers Space Control & Performance Management

• Daily Report to management on overall service lanes's loading performance, projection and vessels related issues.
• Overall Trade Space Control cum traffic control (Whole Malaysia)
• To carry out study for service lanes changes and prepare the countermeasure and contingency plans.
• Oversaw overall indoor sales department for all the service lanes and related issues.
• Key entry person for no show management.
• Module Trainer for YMS Forecasting System for Malaysia, Jakarta and Colombo's office.

Report to : Sales Manager

Key Responsibilties:-

1) To carry out telemarketing, sales follow up, to meet quota of individual sales and trade lane.

2) To handle customers' enquiries, complaints and requests.

3) To Maintain and service a set of TPE EB VVIP account.

4) Sales co-ordination work: quotation, marketing and sales tools.

5) Daily space request and forecast input for TPE EB lane.

6) To liase with related party and get approval for new Transit Guideline in case vessel omission, delays and irregularities.

7) To complete daily, monthly and ad-hoc sales related reports.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Key entry person for China trade related inquiries.