COOKING
KUNASEKARAN SELVANATHAN
Manager
Kuala Lumpur
Summary
Highly proactive manager with 15 years of experience in team leadership in food & beverage and wine industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
26
26
years of professional experience
22
22
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Cook
Own Business
Ipoh, 08
06.2022 - 12.2023
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions
- Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients
- Assisted in managing inventory levels, placing orders for ingredients and supplies as necessary to maintain optimal stock levels
Restaurant Manager
Elizabeth Restaurant And Bar
Setia Alam, 10
11.2021 - 05.2022
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Improved overall customer satisfaction by implementing new service standards and staff training programs
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation
- Carefully interviewed, selected, trained, and supervised staff
Sales & Marketing Executive
GS Cycle Sdn Bhd
Damansara, 10
01.2021 - 10.2021
- Implemented effective time management strategies to balance multiple tasks such as client meetings, administrative duties, and showroom maintenance.
- Provided outstanding customer service by addressing concerns, answering questions, and ensuring a positive overall experience.
- Contributed to a high-performing sales team through consistent hard work, adaptability, and dedication to achieving shared goals.
- Boosted overall revenue by upselling additional services such as extended warranties, maintenance packages, and insurance policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance sales skills.
- Responded to customer enquiries via telephone and email.
Service Supervisor ( Wine Dept )
Vogue Lounge Kuala Lumpur
Bangsar South, 14
09.2017 - 06.2020
- Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings
- Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality
- Organized exclusive wine tastings and events for VIP clients, fostering strong relationships and repeat business
- Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards
Fine Dining Manager
China House
George Town, Pulau Pinang
11.2016 - 11.2017
- Improved overall customer satisfaction by implementing new service standards and staff training programs
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
Assistant Cinema Manager
TGV Cinema Malaysia
Ipoh, Perak
10.2013 - 10.2016
- Managed daily operations for a smooth cinema experience, ensuring timely screenings and optimal theater conditions
- Collaborated with maintenance teams to ensure a clean, safe, and well-maintained facility for both staff and patrons
- Ensured compliance with local regulations and industry standards by conducting regular safety audits and addressing any identified issues promptly
- Created a positive work environment through effective communication and team-building activities that fostered employee engagement
- Increased customer satisfaction by implementing efficient operational procedures and providing exceptional service
- Streamlined inventory management to reduce costs and maintain adequate stock levels for concession items
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Guest Service Executive
KuDeTa Singapore ( Celavi Singapore)
Marina Bay Sands, Singapore
10.2010 - 10.2012
- Streamlined team communication for efficient service delivery, leading to improved guest experiences
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift
- Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members
- Assisted management in creating promotional strategies, contributing to an increase in repeat business
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons
In Room Dining Captain
The Fairmont Singapore
Singapore, Singapore
07.2006 - 07.2010
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Bar Captain
The Fullerton Singapore
Singapore, Singapore
05.2004 - 05.2006
- Ensured smooth bar operations by managing inventory, ordering supplies, and maintaining cleanliness standards.
- Supervised the setup of private parties, ensuring timely completion of tasks while adhering to client preferences.
- Enhanced team performance through effective communication, coaching, and leadership.
- Boosted beverage sales with innovative cocktail creations and seasonal menu updates.
- Built rapport with regular patrons, fostering loyalty and repeat business.
- Resolved conflicts among team members, promoting a positive work environment for all employees.
Assistant Manager at SEOUL GARDEN RESTAURANT,SINGAPORE
Seoul Garden Singapore
Boon Lay, Singapore
02.2000 - 02.2004
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Cook & Cashier
Pizza Hut Malaysia
Ipoh, Perak
01.1998 - 01.2000
- Reduced food waste significantly by implementing proper portion control and storage techniques
- Prepared meals efficiently under time constraints for timely service during peak hours
- Upsold additional products and services to customers, increasing revenue
- Assisted customers with returns, refunds and resolving transaction issues
- Built relationships with customers to encourage repeat business
Education
SPMV
S.M.VOKASIONAL IPOH
Ipoh, Perak, Malaysia 01.1995 - 12.2016
Skills
Teamwork and Collaboration
Cost Control
Decision-Making
Self Motivation
Reliability
Team Collaboration
Problem-Solving
Interpersonal Skills
Multitasking
Time management abilities
Teamwork and Collaboration
Certification
WSET LEVEL 2
Interests
WINE & CHEESE
Timeline
Cook
Own Business
06.2022 - 12.2023
Restaurant Manager
Elizabeth Restaurant And Bar
11.2021 - 05.2022
Sales & Marketing Executive
GS Cycle Sdn Bhd
01.2021 - 10.2021
WSET LEVEL 2
02-2019
WSET LEVEL 1
12-2018
Service Supervisor ( Wine Dept )
Vogue Lounge Kuala Lumpur
09.2017 - 06.2020
Fine Dining Manager
China House
11.2016 - 11.2017
Assistant Cinema Manager
TGV Cinema Malaysia
10.2013 - 10.2016
Guest Service Executive
KuDeTa Singapore ( Celavi Singapore)
10.2010 - 10.2012
In Room Dining Captain
The Fairmont Singapore
07.2006 - 07.2010
Bar Captain
The Fullerton Singapore
05.2004 - 05.2006
Assistant Manager at SEOUL GARDEN RESTAURANT,SINGAPORE
Seoul Garden Singapore
02.2000 - 02.2004
Cook & Cashier
Pizza Hut Malaysia
01.1998 - 01.2000
SPMV
S.M.VOKASIONAL IPOH
01.1995 - 12.2016