Summary
Overview
Work History
Education
Skills
Timeline
Generic

KUMUTHA RAMACHANDRAN

Subang Jaya, Selangor

Summary

Accomplished banking professional with a proven track record at Citibank (M), Berhad, specializing in strategic planning and business development. Demonstrates courageous leadership and a strong work ethic, driving significant improvements in performance management and financial management. Skilled in fostering team leadership and achieving results through innovative solutions and dedicated, business-focused approaches.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

21
21
years of professional experience

Work History

Manager of Strategic Business & Cards Acquisition

United Overseas Bank, UOB (M)
02.2015 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Project Manager, Client Services

Citibank (M), Berhad
02.2011 - 01.2015
  • Operate and develop the “Smart Banking Kiosk” operation project by creating new ideas towards enhancing the organization objective and ensure performance level are adhere to the planned schedule and customer services are delivered successfully.
  • To assist in developing, implementation and monitoring process procedures at operational floor. Ensure all the backup applications are performed to maintain the quality. Taking ownership, personal responsibility and initiative in keeping abreast with updated guidelines and procedures.
  • To coach the team both formally and informally through required coaching sessions, assessing skills and providing constructive feedback to improve performance and motivate individuals to achieve exceed Sales target.
  • Strong communication level with management team to continuously review performances and improve the work process to across beyond the required project platform at all the smart banking kiosks.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Assistant Manager

HSBC Electronic Data Processing
04.2004 - 12.2009
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Provide day to day operational support to FX & Equities team, who integrated with HSBC Group (World Wide) and other external group of people on daily basis. To monitor all transaction/breaks with an auxiliary time and ensure performance level are well planned with Bank's objectives, policies and risk factors.
  • Lead a group of team, who monitor daily Reconcile deals of Equities Position and FX. This reconciliation involved with range of product which included FX transaction, Nominees, Equities, Futures, Bloomberg, Swap and Deals. And these are to ensure the weekly and monthly reports are delivered on timely manner.
  • This role is heavily involved with Equities Position Movement & Exception Stock/Cash investigation of each product with external business partners such Dealers, Front-End Officers and Foreign Exchange team.
  • It also involved with Funds & Investment of each product and investigation with external business partners such Foreign Exchange team. And to regularly analyze the trend and statistics of the performance and also take pro-active remedial steps to continuously maintain and improve overall performances.
  • It requires to monitoring, which are indirectly related delivering the monthly reports. And also to analyze the trend and statistics performance table to continuously improve overall quality performances.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

BBA - International Marketing

University of Nothumbria, UK ( 3+0 Programme)
Stamford Collage

Skills

  • Financial Management
  • Policy Implementation
  • Marketing
  • Performance Management
  • Strategic Planning
  • Business Development
  • Operations Manage
  • Business Planning

A highly qualified, Result-Oriented Banker with Broad and Diversified experience in many areas in Banking Industry

Courageous leadership to lead, inspire, motivate and develop the team

Enthusiastic, proactive, focused and disciplined with strong work ethic skills

Dedicated towards result oriented and business focused

Self-motivated and able to work independently

  • Team Leadership

Timeline

Manager of Strategic Business & Cards Acquisition

United Overseas Bank, UOB (M)
02.2015 - Current

Project Manager, Client Services

Citibank (M), Berhad
02.2011 - 01.2015

Assistant Manager

HSBC Electronic Data Processing
04.2004 - 12.2009

BBA - International Marketing

University of Nothumbria, UK ( 3+0 Programme)

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KUMUTHA RAMACHANDRAN