Kumhutha Selvakumar
Customer Service Executive
Kuala Lumpur
Summary
Proactive Customer Service Executive with expertise in handling customer inquiries and issues through email and phone. Adept at providing prompt, accurate responses and resolving concerns to enhance customer satisfaction. Demonstrates strong communication skills and a solution-oriented approach, contributing to a positive customer experience and maintaining high service standards.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
Canaan communication & technologies
06.2023 - Current
- Engaged with customers through multiple communication channels including phone, email, and chat to address inquiries, resolve issues, and provide exceptional support
- Demonstrated strong problem-solving skills by effectively troubleshooting customer concerns and complaints with empathy and patience, resulting in high satisfaction rates
- Developed a deep understanding of company products and services to accurately answer customer questions, and enhance overall customer experience
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Customer Service Executive
Scicom (MSC) Berhad
07.2022 - 01.2023
- Customer Service Executive responsibilities include assisting customers in understanding the product and service, answering questions about the product or service, maintaining a positive attitude toward customers, acknowledging and resolving customer complaints, processing customer flight bookings, communicating and coordinating with team members
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
STPM - Art and Literature
SMK Darul Ehsan
Jalan 29, Selayang Baru, 68100 Batu Caves, Selang 09.2020 - 10.2022
SPM - Business and Literature
SMK Taman Selayang
01.2015 - 01.2019
Skills
Call center operations experience
Updating spreadsheets
Email Management
MS Office
Active listening abilities
Effective communication abilities
Multitasking and organization
Adaptability to new tools
Maintaining professionalism
Decision-making and Problem-solving abilities
Tools Software
- Document Creation
- Trello
- Fresh Desk
- Spreadsheets
- Presentations
Timeline
Customer Service Executive
Canaan communication & technologies
06.2023 - Current
Customer Service Executive
Scicom (MSC) Berhad
07.2022 - 01.2023
STPM - Art and Literature
SMK Darul Ehsan
09.2020 - 10.2022
SPM - Business and Literature
SMK Taman Selayang
01.2015 - 01.2019
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