KUMARAN S REVENTHRAN
Johor Bharu
Summary
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
Burger King
, Singapore
10.2021 - Current
- Training and supervising staff
- Managing budgets
- Maintaining financial and statistical records
- Resolved customer complaints and queries to enhance satisfaction and loyalty
- Overseeing stock and pricing control
- Maximizing profitability and productivity
- Motivating staff to meet sales targets
- Setting sales targets
- Ensuring compliance with safety and health regulations
- Preparing promotional displays and materials
- Managed promotional benefits and salaries to improve staff retention
- Providing opportunities for staff advancements
- Instructing crew members on proper handling practices and excellent customer service
- Implementing food handling and safety guidelines
- Overseeing the daily activities of the Crew Members
- Scheduling work shifts and ensuring that the Crew Members report on time
- Ensuring that the store and kitchen equipment are in proper working order
- Keeping track of store supplies and placing orders for new stock
- Advising customers on menu items and other pricing details
- Training and mentoring new Crew Members
- Managed team activities in Singapore
Assistant Manager
Cedele
09.2019 - 03.2020
- Assisted in daily operations and ensured high-quality customer service.
- Resolved customer inquiries and complaints, directly contributing to improved customer satisfaction.
- Trained new team members on operational procedures and company standards, facilitating quicker onboarding.
- Coordinated staff schedules to maximize workforce coverage and ensure operational continuity.
- Managed inventory levels and conducted regular stock checks for accuracy.
- Handled cash transactions and maintained accurate financial records daily.
- Collaborated with kitchen staff to streamline food preparation processes effectively.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
Management Trainee
GORO GORO STEAMBOAT CUISINE
09.2018 - 09.2019
- Maintaining safety and food quality standards.
- Managed inventory and ensured timely supply deliveries
- Oversaw cash flow and budgets, processed vendor payments, approved staff timesheets, and managed payroll
- Provided excellent customer service to enhance diner satisfaction
- Conducted business operations in Singapore
1ST Assistant Manager
PIZZA HUT
08.2017 - 08.2018
- Trained and supervised staff to enhance team performance and service quality.
- Maximizing profitability and productivity.
- Motivating staff to meet sales targets.
- Setting sales targets.
- Resolved customer complaints and queries to improve satisfaction and retention.
- Maintained accurate financial and statistical records to support budgeting and reporting.
- Overseeing stock and pricing control.
- Ensuring compliance with safety and health regulations.
- Preparing promotional displays and materials.
- Providing opportunities for staff advancements.
- Managed operations
2ND Assistant Manager
MAC DONALD'S
03.2015 - 06.2017
- Clearly show commitment to 100% Total Customer Satisfaction at all times!
- Coordinated and managed staff schedules to maximize coverage and ensure operational efficiency.
- Shift Management Skills.
- Collaborated with team members to enhance teamwork and promote a positive work environment.
- Monitor service and production procedures.
- Ensure Safety and Security.
- Processed and prepared employee payslips accurately, ensuring timely payment and compliance with payroll standards.
- Inventory Management.
- Planned & Daily Maintenance/Cleanliness.
- Ability to meet targets.
- Singapore
Education
Bsc (Hons) - INFORMATION SYSTEM
SUNWAY UNIVERSITY
Kuala Lumpur , Malaysia01.2012
FOUNDATION IN INFORMATION TECHNOLOGY & MULTIMEDIA - Information Science
SUNWAY UNIVERSITY
Kuala Lumpur , Malaysia01.2009
SPM - O'levels
Sekolah Menengah Kebangsaan Taman Pasir Putih
Johor Baharu , Malaysia01.2007
Skills
- Point of sale (POS) system operation
- Inventory control
- Order delivery practices
- Kitchen staff coordination
- Budget management
- Payroll administration
- Operational efficiency
- Customer service
- Customer satisfaction
- Safety compliance
- Staff training
- Team leadership
- Decision making
- Problem solving
- Time management
- Business development
Awards
Awarded for the best Restaurant Manager 2023, (2Nd Runner Up) within 1 year
Languages
English
Advanced (C1)
C1
Chinese (Mandarin)
Advanced (C1)
C1
Malay
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Timeline
Restaurant General Manager
Burger King
10.2021 - Current
Assistant Manager
Cedele
09.2019 - 03.2020
Management Trainee
GORO GORO STEAMBOAT CUISINE
09.2018 - 09.2019
1ST Assistant Manager
PIZZA HUT
08.2017 - 08.2018
2ND Assistant Manager
MAC DONALD'S
03.2015 - 06.2017
Bsc (Hons) - INFORMATION SYSTEM
SUNWAY UNIVERSITY
FOUNDATION IN INFORMATION TECHNOLOGY & MULTIMEDIA - Information Science
SUNWAY UNIVERSITY
SPM - O'levels
Sekolah Menengah Kebangsaan Taman Pasir Putih