KUMARA MOHAN

• Risk management assessments, as well as ensuring Compliance with local, state, and federal guidelines regarding emergency and security.
• Serve as liaison with local law enforcement to assist investigations of accidents, thefts, and property loss
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
• Hire, train, and coordinate work schedules of all security personnel to ensure a secure environment at all locations and all times
• Establish security objectives, goals, processes, and plans in support of divisional and corporate strategic directions
• Created monthly work schedules including time off and vacation request
• Ensured that site testing percentages stay above 95% or higher
• Maintained files of all confidential information such personnel and incident reports
• Monitored Account Manager's calendar for meetings, interviews, and other appointments
• Led, coached and developed contract security officer staff
• Enhanced the morale of employees assigned
• Responsible for payroll and scheduling of contract security staff
• Well-developed management skills
• Utilized all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives
• Provided performance management assessments and delivered compensation reviews
• Developed and implemented Security operating policies, standards, and procedures for the Security staff
• Fostered collaboration through team and individual meetings
• Liaised between Security companies and various business leaders.
• Maintained detailed records of branch office activities.
• Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organization.
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.

• Supervise team members
• Responsible for the performance of the entire team
• Ability to track and improve SLA's
• Ensure training needs of all agents are met
• Help keep the team focused and on track
• Provide hands-on assistance to your team in case of issues, both, through direct intervention and mentoring
• Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team
• Managing NOC with 366 Clients around the globe
• Dealing with network applications to troubleshoot network problems, optimizing network and LAN maintenance
• Support and assist in the implementation of hardware
• Develop strong relationships with counterpart teams, supplier, vendor and partners
• Adheres to company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
• Assist in training and delegation of tasks to junior staff members
• Conduct regular team meetings to ensure that appropriate flow of information between contact Centre Management and staff

• Supervise team members
• Develop/maintain individual skill levels (maintenance of IDP)
• Provides a daily summary of the status of any outstanding matters as well as all resolved incidents
• Responsible for monitoring the WAN/LAN nodes to dedicated customer
• Provide 1.5 level supports to resolve issue
• Documentation of a new process and procedures
• Escalation process to tier 2 and other related groups as appropriate
• Working closely with Incident Managers, Managers, CSR, PEM, SDM and SDE

• Responsible for GNOC (Global Network Operations Center) monitoring
• Handles Global (Asia Pacific, EMEA, Middle East, North and South America)
• Acts as first tier in alert response and incident/problem resolution & escalations
• Manage maintenance tasks (IOS management)
• Escalates outage and other production interruptions to appropriate individuals/groups
• Acts as a liaison between the customer, suppliers, Internet Service
• Provider (ISP) and other technical groups to resolve problems
• Monitor performance and analyst statistics to identify and resolve system infrastructure problems
• Analyzes performance problems and recommend solutions to enhance functionality and reliability
• Other duties as directed by Leadership team
• Remote administration
• Experiences
• Advance in using Remedy Ticketing System, CAMS and Service Centre (DW) Ticketing System, HP Service Manager, HP SM7

• Point of contact for escalation for the team.

• Work together with a team responsible for the ongoing provision of network support services for

managed client networks.

• Monitor networks to identify any network issues, providing end to end support and assistance to ensure

service restoration.

• Participate in standard network solution implementations, upgrades, enhancements, and conversions.

• Support team members to support customers in efficient manners where required.

• Always following procedures provided for each customer and being able to update customer on a timely basis of resolution progress.

• Co-ordinate and manage an Incident end-to-end to ensure service is restored and stable before disengaging.

• Provide regular reports to work group manager as required.

• Troubleshooting / technical expertise / skills gained:

• Cisco LAN/WAN troubleshooting

Use of OM9 and Micromuse NetCool monitoring tools to provide monitoring support of devices supported by the team.

• To provide a co-ordination point for all incoming and escalation requests as well as IT administration within the scope of Request Management Service Level Agreement and across all supported IT platforms and applications, encompassing network account security administration, application access administration and repository/records maintenance
• To log and/or coordinate incoming requests, problems and queries, completing as many request as possible as well as resolving as many technical problems (within the job scope) and ensuring that all tickets are raised in all cases
• Handling all requests according to documented service level agreements
• Co-ordinate the delivery of service to customers for request input, ownership and completion
• Management of the Request Management functional mailbox ensuring all items are dealt with in the appropriate manner including logging all incoming mails for requests
• To ensure all ticket information in correctly entered and meets quality control standards
• Negotiates with customers and delivery groups in respect of emergencies, quality and levels of service, restrictions on or withdrawal of services
• Ensures that full account is taken of customers' real and perceived needs in the delivery of requests and that regular feed back on the progress of requests is given
• To provide high standards of integrity, efficiency, and a devotion to customer satisfaction in all interactions that needs to be met and sustained
• Communicate effectively at all times with customers, colleagues and delivery groups
• Initiation of amendments to the documented processes and procedures
• Escalates technical issues to other support teams, when needed
• Making use of the Knowledge Management tool in seeking solutions to customer requests and where appropriate, use the procedures to submit new solutions for verification by the Knowledge Engineer
• Experiences Gained :
• Managed and processed request from employees of General Motor (US)
• Processes customer request to current ISO standard for procurements and services offered by program and contract within contractually obligated time frames to avoid contractual penalties
• Worked with technical teams and vendors to provide status to EDS CDE community to facilitate customer satisfaction
• Knowledge in Office Applications and able to troubleshoot software/hardware problems
• Routes request to all technical teams, distribution center, acquisition team and informed request submitter of additional information needs
• Well spoken, approachable and easy to communicate with.

• Take the lead role in managing distribution partners' activity within an assigned geographical region (Branches) and keep track on the financial status of the company
• Responsible for the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution
• Meet new clients
• Work closely with the operational and tele-services teams, utilize relationships to ensure that service implementation schedules are met
• Facilitate strategic partners' resources to assist in the marketing process
• Engage, equip, and lead all marketing channels (including distribution partners) with appropriate training, tools, and strategy development supervisors, officer and security guards
• Responsible for the Company's system technical support and networking
• Experiences Gained :
• Experience in marketing services software in Security field
• Recent marketing experience with Setiacon & Nescon Builders at executive level
• (Senior administration, board, committees, department heads etc.)
• Knowledge in Office Applications and able to troubleshoot software/hardware problems
• Well spoken, approachable and easy to communicate with.

• Provide maintenance and technical support for all the system in the company
• Maintaining the systems in the lab and providing technical support
• Knowledge on LAN and WAN environment
• Provide training to new staffs
• PC and hardware maintenance , Networking, Cabling

■ IT and business strategic planning

■ Integrating and aligning IT and business goals

■ Implementing continual improvement

■ Measuring IT organization effectiveness and efficiency

■ Optimizing costs and the Total Cost of Ownership (TCO)

■ Achieving and demonstrating Return on Investment (ROI)

■ Demonstrating the business value of IT

■ Developing business and IT partnerships and relationships

■ Improving project delivery success

■ Outsourcing, insourcing and smart sourcing

■ Using IT to gain competitive advantage

■ Delivering the required, business justified IT services (i.e. what is required,

when required and at an agreed cost)

■ Managing constant business and IT change

■ Demonstrating appropriate IT governance.

• Managed all warehouse duties including the loading and unloading of materials.
• Developed and maintained database of client information.
• Ensured the efficiency of warehouse workflow.
• Monitored volume of work and ensured proper staffing.
• Dealt with employee issues ranging from time off requests to scheduling changes.
• Maintained database of equipment repairs and maintenance dates.
• Maintained database of production and distribution dates.
• Addressed client complaints.
• Ensured compliance with OSHA regulations.
• Conducted interviews and provided new hire training.
• Developed employee production incentive programs to increase productivity.
• Ensured the implementation of state and federal safety guidelines.
• Analyzed warehouse processes and prepared efficiency reports.
• Supervised team members and prepared quarterly performance evaluations.
• Implemented and maintained database of all inventory and identified inaccuracies.
• Maintained database of stored products and available resources.
• Held weekly team meetings.

• Tactical troubleshooting and strategic decision making

• Intro and ICND

• BCMSN - Building Cisco Multilayer Switched Network
• BSCI – Building Scalable Cisco Internetworks