Kumar Jayagoby
Food & Beverage Operation Manager
George Town, Penang,07
Summary
Accomplished Food & Beverage Operation Manager with a proven track record at G Hotel Penang, enhancing operational efficiency and customer satisfaction. Expert in strategic planning and team leadership, successfully mentoring staff to exceed performance goals. Skilled in financial management and effective communication, achieving significant business growth through innovative strategies and exceptional service delivery. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Banquet Server
The Gurney Resort Hotel And Residences
George Town, Penang
03.2008 - 11.2008
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Worked with banquet manager to coordinate event set up and schedule.
Bartender
The Gurney Resort Hotel And Residences
George Town, Penang
02.2007 - 11.2008
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Food & Beverage Operation Manager
G Hotel Penang
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Outlet Manager
G Hotel Penang
03.2015 - 05.2024
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Managed financial transactions accurately, reconciling daily sales reports and maintaining organized financial records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Answered questions about store policies and addressed customer concerns.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Maintained accurate records of all store inventory as well as tracking any sales trends or patterns for future purchasing decisions.
- Reduced inventory discrepancies by conducting thorough audits and implementing effective stock management practices.
- Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms, minimizing costs.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Monitored market trends to identify new product opportunities that aligned with consumer preferences and store objectives.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Collaborated with other department managers to develop cross-promotional strategies that increased overall store performance.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
- Established clear communication channels between management team members for optimal information sharing across departments.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Supervised and effectively trained 30 and above employees to decrease process lags and boost productivity.
- Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
- Promoted business strategy by implementing improvements based on guest feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Outlet Manager
G Hotel Penang
12.2014 - 03.2015
- Answered questions about store policies and addressed customer concerns.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Assisted in driving outlet sales with effective promotional strategies and upselling tactics.
- Improved customer satisfaction by maintaining a high level of service and addressing guest concerns promptly.
- Assisted in implementing innovative menu items based on customer preferences leading to increased overall sales volume.
- Monitored competitor activities closely to identify potential threats or opportunities for growth within the marketplace continually adapting strategy accordingly.
- Actively participated in local community events as a brand ambassador to increase awareness of the outlet''s offerings and drive foot traffic to the location.
Assistant Outlet Manager
Eastern & Oriental Hotel, Penang
11.2012 - 11.2014
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Assisted in driving outlet sales with effective promotional strategies and upselling tactics.
- Assisted in implementing innovative menu items based on customer preferences leading to increased overall sales volume.
- Monitored competitor activities closely to identify potential threats or opportunities for growth within the marketplace continually adapting strategy accordingly.
- Successfully resolved conflicts among team members maintaining a positive work environment fostering collaboration and productivity.
- Ensured compliance with company standards, health regulations, and safety protocols within the outlet at all times.
- Supported Outlet Manager in achieving financial goals through diligent budgeting, forecasting, and expense tracking efforts.
- Provided exceptional guest experiences by closely monitoring service quality and quickly resolving any issues that arose.
- Streamlined inventory management processes, reducing waste and ensuring optimal product availability.
- Developed an engaging workplace culture that encouraged teamwork, promoted employee retention, and attracted top talent to join the outlet team.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Fine Dinning Supervisor
Eastern & Oriental Hotel, Penang
06.2011 - 11.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed and implemented customer service policies to enhance satisfaction.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Evaluated customer needs and feedback to drive product and service improvements.
Coffee House & Room Service Supervisor
The Gurney Resort Hotel And Residences
George Town, Penang
12.2009 - 10.2011
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Captain Ichiban Japanese Restaurant
The Gurney Resort Hotel And Residences
George Town, Penang
05.2009 - 12.2009
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
High School Diploma -
Technology Tun Abdul Razak Penang
Butterworth, Penang, Malaysia 04.2001 -
Skills
Team Leadership
Travelling and Fishing
Love travelling and Fishing
Timeline
Food & Beverage Operation Manager
G Hotel Penang
05.2024 - Current
Outlet Manager
G Hotel Penang
03.2015 - 05.2024
Assistant Outlet Manager
G Hotel Penang
12.2014 - 03.2015
Assistant Outlet Manager
Eastern & Oriental Hotel, Penang
11.2012 - 11.2014
Fine Dinning Supervisor
Eastern & Oriental Hotel, Penang
06.2011 - 11.2012
Coffee House & Room Service Supervisor
The Gurney Resort Hotel And Residences
12.2009 - 10.2011
Captain Ichiban Japanese Restaurant
The Gurney Resort Hotel And Residences
05.2009 - 12.2009
Banquet Server
The Gurney Resort Hotel And Residences
03.2008 - 11.2008
Bartender
The Gurney Resort Hotel And Residences
02.2007 - 11.2008
High School Diploma -
Technology Tun Abdul Razak Penang
04.2001 -
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