Kuhendran Raj Salvaraju

• Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
• Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
• Increased employee competency by developing and delivering comprehensive training programs.
• Oversaw day-to-day functions of training department.

• Work as a team to achieve individual and group sales

• Work with multidisciplinary team for product selling

• Develop sales strategies for the Company's key business areas

• Build and improve the quality of business relationships with customers

• Develop and execute marketing campaigns to customers

• Mentored junior team members, fostering a positive work environment that encouraged professional growth.
• Exceeded sales targets by motivating team members and providing ongoing coaching.
• Enhanced customer satisfaction through proactive problem-solving and consistent followup
• Developed strong relationships with key clients, resulting in increased repeat business.
• Conducts team meetings to update members on best practices and continuing expectations.
• Manages sales submission including activation detailed records of inventory use, sales, and advising management MTD target standings.

• Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service, ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
• Provides feedback to telemarketers by monitoring calls and conducting monthly help sessions.
• Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives providing quality ratings and identifying training needs.
• Contributes to team effort by accomplishing related results as needed.

• Working with customers to identify Domain problems and advising on the solution
• Logging and keeping records of customer
• Analyzing call logs so you can spot common trends and underlying problems
• Working with 2nd level Technical support when the customers DNS issue getting serious, raised CRM ticket

• Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
• Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
• Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.

• Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
• Streamlined application processes, ensuring timely submissions of documentation for faster approval rates.
• Achieved sales goals consistently with effective communication skills, persuasive presentations, and strong product knowledge.
• Conducted successful cold calls to generate new leads and expand the company''s client base.
• Participated in regular sales meetings to share insights, best practices, and discuss strategies for driving continuous improvement in individual and team performance.

• Manage large amounts of inbound and outbound calls in a timely manner.

• Follow communication "scripts" when handling different topics.

• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

• Seize opportunities to upsell products when they arise.

• Build sustainable relationships and engage customers by taking the extra mile

• Meet personal/team qualitative and quantitative targets

• Handling manager callback for complaint cases from consumer.