KUGANESWARI RAJENDERAN

• Managed daily office operations and administrative support for the department to maintain efficiency.
• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
• Handled photocopying documents, updating files and faxing communications for staff.
• Processed invoices, expense reports, and payments to support financial administration tasks.
• Monitored office supplies inventory and ordered materials to avoid operational disruptions.
• Communicated ideas clearly across multiple channels to assist staff.
• Organised fair access to office facilities, resources and supplies.
• Responded to incoming requests for information or forwarded to the appropriate individual.
• Received, routed and distributed incoming mail and parcels.
• Analysed data for accuracy before inputting into the system.
• Improved access to information by helping to strengthen internal document control practices.
• Trained new staff in company procedures, operational best practices and computer software.
• Maintained stringent records of external correspondence.
• Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.

• Administered payroll operations, including calculating overtime, holiday pay, and resolving any discrepancies.
• Assisted with recruiting, background checks and reference checks.
• Handled inquiries about HR policies, regulations and procedures.
• Supported the HR Manager in strategic planning and execution of organisational development initiatives.
• Provided accurate and timely information to management, maintaining compliance with company processes, data protection requirements and best practice.
• Established trust and positive rapport when communicating by telephone.
• Updated new employee packages, training materials and benefits to introduce company culture and increase morale.
• Helped team with compiling information for employee newsletters.
• Communicated requirements, next steps and results to prospective employees.
• Advised managers and employees on the application of HR policies, aiding in interpretation and implementation.
• Trained team members on HR and administrative processes to curb learning time
• Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
• Delivered friendly assistance with new hires throughout interviewing and hiring processes.

• Monitored accounts receivable and payable, facilitating on-time collections and payments to maintain cash flow.
• Reconciled bank statements monthly, identifying discrepancies and rectifying them to maintain accurate financial records.
• Prepared month-end closing entries, enhancing overall financial reporting accuracy.
• Assisted in payroll processing, ensuring accurate calculation of wages, deductions, and tax contributions.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated major issues to supervisor.
• Assumed additional responsibilities to contribute to team objectives and overall efficiency.
• Prepared a range of written communications, documents and reports.
• Managed payroll by tracking employee hours and entitlements.
• Produced accurate general ledger entries with Software.

Handled daily office activities, including data entry and database auditing, ensuring smooth operations.

• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquiries.
• Maintained organised and updated file systems for easy staff use.
• Entered and verified computer data to create reliable records.
• Prepared detailed reports and presentations for management, supporting decision-making processes.
• Calculated rates, prepared bills and accepted payments.
• Facilitated communication between departments, improving collaboration and project outcomes.
• Processed incoming and outgoing correspondence, ensuring timely distribution and response.
• Handled high call volumes through successful switchboard operation.
• Organised filing system for important and confidential office documents.
• Established workflow processes and implemented modifications to improve administrative operations.